Transforming Windows, Enhancing Lives
Luxury Meets Expertise: Your Premier Pool Destination
Shelin Pools stands as a leading provider of premium swimming pools, hot tubs, and related services throughout Ontario. We strive to transform your backyard into a sanctuary of relaxation and enjoyment, where memories are made and moments are cherished.
Precision Engineered Pools for Every Lifestyle
We offer a diverse selection of pools to cater to your individual needs and preferences. Whether you dream of an elegant in-ground pool, a spacious above-ground option, or a unique fiberglass masterpiece, our team of experts will guide you through the process, ensuring every detail aligns with your vision.
Unparalleled Expertise - Tailored Pool Services
Beyond just building stunning pools, we provide comprehensive pool care and maintenance services. Our skilled technicians deliver:
- Crystal-clear water: Regular cleaning, filtering, and chemical balancing
- Efficient maintenance: Automated cleaning systems, expert water management, and impeccable equipment performance
- Expert repairs: Addressing any issues promptly and efficiently to ensure seamless enjoyment
- Personalized consultations: Tailored advice on pool care, safety measures, and product recommendations
Beyond the Water's Edge
Shelin Pools offers a complete range of complementary products and services to enhance your pool experience:
- Custom pool accessories: From solar blankets to sophisticated coping stones, we provide premium products to personalize your space.
- Innovative technologies: From automatic cleaners to advanced pool covers, we stay at the forefront of pool technology.
- Expert consultation: Our experienced professionals offer personalized guidance on pool selection, design, and maintenance.
A Legacy of Customer Care
Our commitment to customer satisfaction is reflected in our exceptional reputation and countless positive testimonials. We are dedicated to providing:
- Personalized attention: Responsive communication and dedicated account management
- Quality workmanship: Attention to detail and unwavering craftsmanship
- Exceptional value: Competitive prices and transparent billing practices
Dive into Relaxation and Experience the Shelin Pools Difference!
Contact us today and let us help you create your dream aquatic oasis.
Poor Customer Service: A Reoccuring Issue
Shelin Pools' customer service has been a major concern for several customers. One reviewer, Darren Merritt, had a nightmare experience with the company. Despite providing detailed information about their problems, they were met with unresponsive staff and ignored phone calls. The reviewer eventually had to cut apart the installation to winterize their pool because Shelin Pools did not plan for winterization and instead left them with an impossible situation.
Another reviewer, Jacqueline Miller, had a similar experience with Shelin Pools. The company's owner was unreachable after the sale, and any issues encountered with the pool required numerous phone calls to resolve. The reviewer was forced to deal with the owner's daughter, who left her feeling less than satisfied.
Mixed Reviews: Praising Quality and Installation
Despite the poor customer service, several reviewers praised Shelin Pools for their quality installation and staff. Ted Baxby had a positive experience with the company, noting that the staff were professional and the installation was completed within two weeks. Ray Miller also praised the company for their friendly staff, affordable prices, and safe shopping environment.
Additional Reviews: More Positive Experiences
Andrew Cook, Chris Phelan, Geni Hartson, Tim Aldridge, and Charles Mastin all had positive experiences with Shelin Pools. They praised the company for their knowledgeable staff, easy installation, and excellent customer service. Many of these reviewers have been customers for several years and have recommended the company to friends and family.
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