For All Your Insurance Needs
Capital West Insurance Services is a reputable insurance provider that has been serving the communities of Surrey, Langley, Maple Ridge, and Chilliwack since 2001. Our team of qualified, experienced, and approachable brokers is dedicated to treating our customers like family and providing them with superior insurance products from the best insurance companies in the industry.
As a trusted insurance provider, we take great pride in our commitment to continuous improvement, raising the standard of competency, professionalism, and integrity in all our dealings. Our success is largely due to the support of our valued customers, and we are grateful for the opportunity to serve them.
At Capital West Insurance Services, we understand that every customer has unique needs, which is why we offer a wide range of insurance products, including auto, home, travel, commercial, and life insurance. Our knowledgeable and highly skilled staff are always available to evaluate and help our customers select the coverage they need. If a customer has special needs, we can customize an insurance policy to suit their specific requirements.
Our Services
- Auto Insurance: We offer a variety of auto insurance products to protect our customers' vehicles and provide them with peace of mind on the road. Our auto insurance policies cater to the unique needs of our customers, ensuring that they receive the coverage they require at a reasonable price.
- Home Insurance: Protecting our customers' homes is one of our top priorities. We offer comprehensive home insurance policies that cover damages due to various perils, such as fire, theft, vandalism, and natural disasters. Our home insurance policies can also cover personal belongings and additional living expenses if a customer needs to temporarily relocate.
- Travel Insurance: We offer travel insurance policies that protect our customers against unexpected events while traveling. Our travel insurance policies cover medical emergencies, trip cancellations, baggage delays, and other unforeseen circumstances that can ruin a customer's travel plans.
- Commercial Insurance: Capital West Insurance Services offers commercial insurance policies to protect businesses of all sizes. Our commercial insurance policies cater to the unique needs of each business, protecting their assets, employees, and revenue.
- Life Insurance: We understand the importance of protecting one's family and loved ones. Our life insurance policies provide financial security and peace of mind to our customers, ensuring that their loved ones are taken care of in the event of their untimely demise.
At Capital West Insurance Services, we are committed to providing our customers with the utmost professional, friendly, and efficient service, seven days a week. Our brokers are available Monday to Friday from 9 am to 8 pm, Saturday and Sunday from 10 am to 6 pm, and on holidays from 11 am to 5 pm.
We invite you to visit any of our four locations or email us at info@capitalwestinsurance.ca to learn more about our insurance products and services.
Efficient and Friendly Service
Many reviewers have praised the efficient and friendly service provided by Capital West. They have been using the services for years and have consistently experienced friendly and transparent interactions. The staff is courteous, knowledgeable, and saved customers money by looking for the best options. Customers have also appreciated the quick service and have experienced no issues with the transactions.
Issues with Customer Service
However, one reviewer had a negative experience with the customer service team. They were unable to provide a quote for an insurance product without the principal driver present, citing privacy issues. This reviewer found the service to be painful and lacking in common sense, ultimately choosing to take their business elsewhere.
Excellent Customer Service
Some reviewers have specifically mentioned the excellent customer service provided by the staff. They have been impressed with the staff's ability to explain coverages in detail and answer questions. One reviewer even mentioned that the staff's customer service is very rare to find.
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