Ensuring Public Trust through Excellence in Pharmacy Practice
Welcome to the College of Pharmacists of British Columbia, the regulatory body responsible for ensuring the safe and effective practice of pharmacy in the province. Established in 1891, the College has a long-standing history of protecting the public by ensuring that pharmacists and pharmacy technicians meet the highest standards of education, competence, and professional conduct.
At the College, we believe that Indigenous Cultural Safety, Cultural Humility, and Anti-Racism are essential to providing high-quality care to all patients. We are committed to dismantling Indigenous-specific racism within BC's health system and have developed an Indigenous Cultural Safety, Humility, and Anti-Racism Practice Standard that sets clear expectations for BC health professionals on the provision of culturally safe and anti-racist care for Indigenous patients and clients.
Leadership Team
The College is led by a dedicated team of professionals who bring a diverse range of skills, experience, and perspectives to the organization. Our leadership team is responsible for overseeing the College's operations, setting strategic direction, and ensuring that the College fulfills its mandate to protect the public.
Board Members
The College's Board is comprised of elected and appointed members who are responsible for setting policy, making regulatory decisions, and providing strategic direction for the organization. Our Board members are drawn from a variety of backgrounds, including pharmacy practice, academia, and public service, and bring a wealth of knowledge and experience to the table.
Committees
The College has a number of committees that are responsible for various aspects of the organization's work. These committees are made up of pharmacists, pharmacy technicians, and public members, and provide advice and guidance to the Board and staff on matters such as registration, complaints, and practice standards.
Registration
The College is responsible for registering pharmacists and pharmacy technicians in BC. We have strict requirements for entry to practice, including education, examination, and language proficiency. Once registered, pharmacists and pharmacy technicians must meet ongoing professional development and competence requirements to maintain their registration.
We offer a variety of registration options, including new registration, registration renewal, and registration reinstatement. We also provide resources and guidance for pharmacy professionals on issues such as criminal record checks, jurisprudence exams, name changes, and letters of standing.
Pharmacy Licensure
The College is also responsible for licensing pharmacies in BC. We have strict requirements for pharmacy licensure, including staffing, facilities, equipment, and policies and procedures. We offer a variety of licensure options, including community pharmacy, hospital pharmacy, pharmacy education site, community telepharmacy, and hospital pharmacy satellite.
We provide resources and guidance for pharmacy owners and operators on issues such as pharmacy licence renewal, reinstatement, and changes, including changes of direct owner, indirect owner, manager, and authorized representative.
eServices
The College offers a variety of online services, including registration and licensure applications, renewals, and reinstatements, as well as criminal record checks, jurisprudence exams, and letters of standing. Our eServices platform is secure, user-friendly, and designed to make it easier for pharmacy professionals and pharmacy owners to interact with the College.
Annual General Meeting
The College holds an annual general meeting in the fall of each year, open to all registrants and members of the public. The meeting provides an opportunity for stakeholders to learn about the College's activities and initiatives, ask questions, and provide feedback.
Strategic Plan and Annual Reports
The College develops a strategic plan every five years to guide its work over the next five years. The plan sets out the College's vision, mission, values, strategic directions, and goals. The College also publishes annual reports, which provide an overview of the College's activities and achievements over the past year.
Freedom of Information
The College is subject to the Freedom of Information and Protection of Privacy Act, which gives individuals the right to access records in the College's custody or control, subject to certain exemptions and limitations.
Investigation and Customer Service
The reviews highlight the professionalism and efficiency of the British Columbia College of Pharmacists (BC College of Pharmacists) in investigating complaints and providing excellent customer service. Two reviewers, Paul Priest and C. C., who both gave the College 4 and 5 stars, respectively, praised the College's thorough and timely investigation into their complaints. They appreciated the College's commitment to ensuring public health and safety, as well as their integrity and fairness in dealing with issues.
Mistakes and Corrections
The reviews also touch on the importance of correcting mistakes and ensuring public health and safety. Paul Priest's complaint was about an error by a pharmacy staff at Shoppers Drug Mart, which was not addressed by the pharmacist or the pharmacy assistant. Without the College's intervention, the error may not have been corrected. Similarly, C. C.'s experience highlights the importance of correcting errors in medical documents, which can have serious consequences.
Negative Comments
On the other hand, three reviewers, Paul Stringer, Dez Manning, and an anonymous reviewer, expressed negative comments about the College. Paul Stringer criticized the College's policy, which he believes makes people with legitimate pain victims of their condition. Dez Manning accused the College of being "crooks" and suggested that they need to prioritize their funding. The anonymous reviewer suggested that the College's policies are unfair and that they should not be rewarding patients with incentives.
Map and Encounter Notes
C. C.'s review includes a map, which appears to be related to their experience. They also provided encounter notes written by Dr. Ben Allen, which were crucial in their investigation. C. C.'s review highlights the complexity of the case and the importance of ensuring that medical documents are accurate.
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