Reliable Transportation Solutions for a Stress-Free Journey
At AC Taxi Nanaimo, we pride ourselves on providing exceptional transportation services to the residents and visitors of Nanaimo and surrounding areas. With over 25 years of experience, we have established ourselves as the largest and most reliable taxi company in the region. Our commitment to excellence is reflected in our 24/7 door-to-door customer service, safe and clean cars, and knowledgeable drivers who are dedicated to ensuring your journey is comfortable and stress-free.
Our History
AC Taxi Ltd was incorporated in January 1971, formed from two existing companies, Allied and City. Our company was established with a radio dispatched taxi cab fleet made up of many owner/operators who contributed to making AC Taxi Ltd the diverse company it is today. We have been dispatching from our office on Commercial Street for many years, watching as the little town grew. In the Summer of 2004, we relocated to a new office to accommodate our growing needs.
Our Services
At AC Taxi Nanaimo, we offer a range of services to cater to your transportation needs. Our fleet includes 4/5 and 6 passenger cars and vans, as well as the largest wheelchair taxi fleet in the Mid Island region, operated by trained drivers. We accept debit and credit cards for your convenience. In addition to our standard taxi services, we also provide jump starts for as little as $20 and deliveries of most items starting as low as $15 (excluding food deliveries unless pre-paid). We proudly accept Taxi Savers and offer competitive rates for our services.
Why Choose Us
With over 25 years of experience, we have built a reputation for reliability, safety, and exceptional customer service. Our drivers are knowledgeable and courteous, ensuring that you arrive at your destination feeling relaxed and satisfied. Our commitment to excellence is reflected in our 24/7 door-to-door customer service, safe and clean cars, and competitive rates. Whether you need a ride to the airport, a night out on the town, or a reliable transportation solution for your business, AC Taxi Nanaimo is the perfect choice.
Overall Experience
The reviews of AC Taxi are mixed, with some customers having positive experiences and others having extremely negative ones. The company's customer service representatives are a major point of contention, with some customers praising Linda Hill's helpfulness and others criticizing the rudeness and unprofessionalism of other representatives.
Strengths
The app is considered easy to use, and some customers appreciate the notifications and receipts provided. The taxi drivers are also praised for their knowledge of the area and their courtesy.
Weaknesses
The company's customer service is criticized for being unhelpful, with some customers having to wait for extended periods of time for their taxi to arrive or having issues with tracking their ride. Additionally, some customers report aggressive and swearing drivers.
Negative Experiences
One customer reported having to walk home through the snow with groceries because the taxi took over an hour to arrive. Another customer had to wait for extended periods of time for their taxi to arrive, with multiple failed attempts at tracking the ride.
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