Transform Your Backyard into an Oasis
Our Story
At New Wave Pools, we take pride in being the go-to destination for all your pool and hot tub needs in the Niagara region. With over 30 years of experience, our team of experts has been providing top-notch services to both residential and commercial clients. Our journey began in 1990 when John Fletcher and Chris Rowe, two industry veterans, came together to form New Wave Pools. With their combined expertise, they built a team of knowledgeable professionals who have been serving the Niagara community with dedication and passion.
Our Services
New Wave Pools offers a comprehensive range of services to cater to every aspect of the pool industry. Whether you're looking to install a new pool, renovate an existing one, or simply need maintenance and repair services, we've got you covered. Our team of experts can design and engineer custom pools that meet your specific needs and desires. We also provide a wide range of services, including pool restoration, liner replacement, concrete repairs, leak detection and repair, safety cover installation, pool maintenance, pool openings and closings, pool painting, and pool inspections.
Our Retail Store
Our retail store, located on 21 Hiscott Street, is a one-stop-shop for all your pool and hot tub needs. Our experienced store staff is available six days a week to provide you with personalized support and guidance. We offer free water analysis and carry a wide range of pool chemicals, parts, and accessories from recognized brands like BioGuard. If we don't have what you need in stock, we can usually acquire it through our diverse network of distribution partners.
Our Expertise
At New Wave Pools, we take pride in our expertise and commitment to excellence. As a member of the Pool and Hot Tub Council of Canada, we maintain the highest standards within the pool industry. Our team is dedicated to providing exceptional service, and we're proud to have earned the trust of our clients over the years.
Overall Experience
The majority of customers have reported a positive experience with New Wave, praising their excellent customer service, efficient work, and competitive prices. However, a few customers have expressed dissatisfaction with the company's workmanship and professionalism.
Positive Aspects
- Excellent Customer Service: Many customers have praised the company's customer service, citing friendly and responsive staff who answer questions thoroughly and ensure customer satisfaction.
- Efficient Work: Customers have reported that the company's technicians, such as Tom, are polite, efficient, and take care of pools as if they were their own.
- Competitive Prices: Some customers have mentioned that the company's prices are reasonable and competitive.
Negative Aspects
- Poor Workmanship: A few customers have reported issues with the company's workmanship, including a concrete patio that began to fall apart after one year and a poorly installed pool lining.
- Unprofessional Behavior: Some customers have expressed concerns about the company's professionalism, including allegations of a technician drinking on the job and a driver driving erratically.
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