Putting service first - it's been that way since 1979
A Legacy of Dryness and Stability
Ottawa Structural Residential Services Ltd. has been safeguarding Ottawa homes from water damage for over 45 years. Founded in 1979, our family-owned and operated company has become the trusted name in residential waterproofing, foundation repair, and restoration in the city.
Expert Solutions for Water Infiltration
From leaky basement windows to failing foundations, we have tackled every type of water infiltration problem imaginable. Our comprehensive services include:
Foundation Waterproofing
- Interior and exterior solutions for basement flooding and dampness
- Foundation crack repair and replacement
- Foundation underpinning to stabilize sinking foundations
Basement Waterproofing
- Complete basement waterproofing systems
- Egress window installation and repair
- Basement floor waterproofing
Structural Repairs
- Repairing foundation cracks and structural failures
- Polyurethane crack injection to stop leaks
- Drainage system installation to redirect water away from your home
Additional Services
- ScapeWEL window well system installation for enhanced drainage
- StakWEL sump pump systems to automatically drain away excess water
- Polyurethane crack injection to repair concrete structures
Our Commitment to Excellence
What sets us apart?
- Deep understanding of Ottawa's soil and environmental conditions: Our experienced team knows how to address specific challenges faced in our local area.
- Affordable and competitive pricing: We offer transparent and transparent pricing based on our vast experience and bulk purchasing power.
- Quality and integrity: We stand behind our work with written guarantees and use only the highest quality materials.
- Dedicated customer service: We prioritize communication, responsiveness, and personalized solutions tailored to your needs.
Positive Reviews
The majority of the reviews praise Ottawa Structural for their professionalism, honesty, and attention to detail. Customers have reported feeling comfortable and confident in their interactions with the company, and appreciate that they are not pressured to make unnecessary repairs. Many reviewers have praised specific employees, such as Mike, Shane, and Jen, for their expertise, friendliness, and dedication to customer service.
Foundation Issues and Repairs
Multiple reviewers have mentioned that they had foundation issues, and Ottawa Structural was able to successfully repair them. One reviewer even praised the company for being honest about what was needed to fix the issue, rather than trying to sell unnecessary repairs.
Communication and Customer Service
Reviewers have praised the company for their clear and timely communication, as well as their willingness to answer questions and address concerns. Some reviewers have specifically mentioned that they received regular updates throughout the repair process, which helped to alleviate any anxiety or uncertainty.
Negative Reviews
However, there are several negative reviews that highlight concerns about the company's transparency, professionalism, and work quality. Some reviewers have reported feeling uncomfortable with the estimating process, and others have expressed frustration with the lack of communication and follow-through on promised repairs.
Job Completion and Quality
One reviewer reported that the work was poorly done, and that the company cut corners. Another reviewer mentioned that the company damaged their property, and that the damage was never repaired. These experiences have left a bad taste in the mouths of these reviewers, and have led them to advise against using Ottawa Structural in the future.
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