Relax, Reconnect, Recharge in the Heart of Downtown Burlington
Located in the heart of Burlington, Ontario, Waterfront Hotel Downtown Burlington is a modern hotel situated directly on the shores of Lake Ontario. Our hotel offers a unique blend of comfort, convenience, and scenic views, making it the perfect destination for both business and leisure travelers. Whether you're looking for a romantic getaway, a family vacation, or a corporate event, our hotel's dedicated staff and welcoming atmosphere will ensure a memorable stay.
Accommodations
Our hotel features 129 bright and contemporary guest rooms, many of which offer stunning views of Lake Ontario and Spencer Smith Park. Our rooms are designed to provide the ultimate comfort and relaxation, with amenities such as plush bedding, flat-screen TVs, and high-speed Wi-Fi. From our luxurious King City View Guestroom to our spacious King Jacuzzi Guestroom, we have the perfect accommodation to suit your needs.
Dining and Entertainment
Unwind and indulge in the best of Burlington's culinary scene at our on-site restaurant, The Port House Social Bar & Kitchen. Our chefs have crafted a menu that showcases the freshest local ingredients and creative flavors. Enjoy a stylish cocktail or a romantic dinner while taking in the breathtaking views of the lake.
Meetings and Events
Whether you're planning a corporate event, Wedding, or social gathering, our hotel offers over 5,000 square feet of stunning event space. Our dedicated events team will work closely with you to ensure a seamless and memorable experience.
Amenities
As a guest of our hotel, you'll enjoy a range of amenities to ensure a comfortable and enjoyable stay. These include a state-of-the-art fitness centre, a heated indoor pool, and a business centre. Additionally, we offer on-site parking and a convenient location close to downtown Burlington's shops, restaurants, and attractions.
Pet-Friendly
We're delighted to welcome your furry friends at our hotel. Our pet-friendly policy allows up to two pets per room, with a maximum weight of 60 lbs each. A additional fee of CAD 25 per pet, per night applies.
Cancellation Policy
We understand that unexpected changes can occur, which is why we have a flexible cancellation policy in place. Cancellations made 24 hours or more prior to arrival will incur no charge. Within 24 hours of arrival, a 100% charge of the total number of room nights booked will apply.
Terms of Reservation
Please be aware of our non-smoking policy, guarantee policy, and security deposit requirements. We also have a pet policy and cancellation policy in place, which can be found on our website.
Privacy Policy
We're committed to protecting your privacy and ensuring that your personal information is safe with us. We will not provide your personal information to any third parties and will only use your information for the purpose of your stay at our hotel.
Hotel Experience
Cleanliness and Comfort
The hotel's cleanliness and comfort are a mixed bag. While some guests found the hotel to be clean and comfortable, others reported issues with unclean rooms, stains on the carpet, and cobwebs in the corners of the ceilings. The comfort level of the beds also varied, with some guests finding them comfortable and others experiencing uncomfortable springs.
Payment and Check-in Issues
Some guests experienced issues with payment and check-in, including being locked out of their room due to a payment issue and having to sort it out at the front desk.
Breakfast and Amenities
The hotel's breakfast offerings were also met with mixed reviews. Some guests enjoyed the grab-and-go breakfast, while others found it to be of poor quality, with microwaved hot food and a lack of attention to detail.
Location and Staff
The hotel's location in downtown Burlington is a redeeming quality, with many guests appreciating its proximity to the lake and nearby walking trails. The staff's friendliness and welcoming nature were also highlights for some guests.
Gym and Fitness Facility
The gym and fitness facility were reported to be in need of maintenance, with broken equipment and a lack of cleanliness.
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