Taking Your Roof to New Heights
Krella Fireplaces proudly stands as an authorized dealer of Napoleon products in Guelph and surrounding areas. With over 25 years of experience, we specialize in the installation, maintenance, and repair of gas fireplaces, stoves, and inserts.
Our Expertise
Our team of experienced professionals is dedicated to helping you find the perfect fireplace for your home. We will work with you to assess your needs, design a custom solution, and ensure a seamless installation process. We also offer comprehensive maintenance and repair services to keep your fireplace running efficiently and safely for years to come.
Sales and Installation
- Indoor and outdoor gas fireplaces
- Gas fireplace inserts
- Electric fireplaces
- Gas stoves
- Vented gas log sets
- Mantles and shelves
Maintenance and Repair
- Routine inspections and tune-ups
- Repair of gas leaks, igniters, and remote controls
- Replacement of batteries and sensors
- Troubleshooting electronic problems
Building Your Ideal Atmosphere
At Krella Fireplaces, we understand that the perfect fireplace complements the unique style of your home. Our partnership with Napoleon allows us to offer a diverse selection of mantels and shelves to perfectly complement any fireplace.
Passion for Quality and Customer Service
We take pride in offering top-quality products and unparalleled customer service. Our commitment to your satisfaction is reflected in our:
- Attention to detail and meticulous installation
- Clear communication and transparent pricing
- Responsive customer support and troubleshooting
- Convenient service hours and flexible scheduling
Choose Krella Fireplaces for
- Expert advice on choosing the right fireplace for your needs
- Quality installations and comprehensive services
- Wide range of stylish and efficient Napoleon products
- Unwavering commitment to your satisfaction
Contact us today to schedule a consultation and discover the warmth and ambiance a new fireplace can bring to your home.
Overall Experience
The majority of customers had a positive experience with Krella Fireplace, praising their professionalism, knowledge, and friendliness.
Positive Aspects
Exceptional Customer Service
Many customers appreciated the honesty, patience, and courtesy displayed by the staff, particularly Alex, who went above and beyond to resolve issues and answer questions.
Knowledgeable and Skilled Technicians
Reviewers praised the technicians' expertise and efficiency in installing and servicing fireplaces, with some even learning helpful tips and DIY solutions from them.
Prompt and Professional Installation
Several customers noted the speedy and smooth installation process, with the team arriving on time and leaving the area tidy after completion.
Negative Experience
Miscommunication and Unprofessionalism
One customer, Melissa Day, had a disappointing experience due to a misquote on the price and a subsequent dispute with the owner, who refused to acknowledge the mistake.
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