Business Details
46 Years
experience
Professional School, Graduation & Family Photography Services
Mountain West Studios has been delivering quality photography services since 1980. As a family-owned and operated business, we specialize in school, graduation, headshot, and family photography across British Columbia and Alberta. Our commitment to excellence is reflected in our state-of-the-art digital lab, experienced team, and 100% satisfaction guarantee. We prioritize customer needs through customizable photo packages, industry-leading pricing, and a hassle-free online ordering system. With over four decades of experience, we combine technical expertise with personalized service to create memorable photographic experiences for individuals and institutions alike. 
Services
School Photography
Graduation Photos
Family Portraits
Studio Sessions
Online Ordering
Details
- Year established: 1980
Highlights and features
- We have over 45 years of experience in professional photography
- Family-owned and operated since 1980
- All products are produced locally in BC
- 100% satisfaction guarantee on all photo packages
- Award-winning customer service with quick response times
What people say
Outstanding customer service
Stunning photos
Quick response times
Amazing experience
Superb professionalism
Services
School Photography
We provide comprehensive school photography services including elementary, middle, and secondary school portraits. Our experienced team works directly with schools to create smooth photo days, offering customizable packages, background replacement options, and online ordering systems. All sessions include professional retouching and color correction to ensure high-quality results that meet school requirements while capturing students' individuality.
Graduation Photos
Our graduation photography services include traditional cap and gown portraits, contemporary fashion sessions, and group photos. We offer multiple posing options, background choices, and specialty stations like the High-Key backdrop. Clients receive digital previews within 5-7 business days, with full orders processed in 3-4 weeks. All grad packages include professional retouching and satisfaction guarantees.
Family Portraits
Family photography sessions are available in-studio or on-location, featuring coordinated outfit options, prop integration, and pet-friendly policies. Our photographers specialize in creating natural, expressive portraits that capture family dynamics. Sessions include professional styling guidance, with finished products available through our online ordering system. We offer special fundraising options for school family photo nights.
Studio Sessions
Our Burnaby studio provides corporate headshots, acting portfolios, and special occasion photography. Sessions include professional lighting, backdrop options, and styling assistance. We offer group bookings for team photos and special events. Clients receive digital previews within 2 weeks, with printed products available in 3-4 weeks. All studio sessions include retouching services for professional results.
Online Ordering
Our online platform enables 24/7 photo ordering with secure payment processing. Features include background selection, package customization, and multi-child family discounts. Digital downloads are available instantly or with print orders. The system provides tracking updates for all shipments and allows for easy reorders within 5 years of the original session date.
People
Janele Woodley
Managing Director
With decades of industry experience, Janele focuses on ensuring smooth photo day operations and maintaining the highest quality standards established by her father, the company founder. She oversees all aspects of client satisfaction.
Jenny Donahue Martin
Director of Client Partnerships
Bringing extensive retail and leadership experience, Jenny manages client relationships and drives the company's fast-paced school photography operations while maintaining a strong focus on customer satisfaction.
Tracey Phillips
Territory Manager
With over 40 years in the photography industry, Tracey builds strong client relationships while delivering exceptional account management and customer service to schools in the Greater Vancouver North region.
Mojo Stocker
Territory Manager
A dedicated photography professional with over a decade of experience at Mountain West, Mojo combines sales expertise with a passion for customer service in the Greater Vancouver South region.
Megan Moskalyk
Account Manager
Drawing on extensive industry experience, Megan manages accounts in the Okanagan and West Kootenay regions, focusing on building strong client relationships and exceeding service expectations.
Questions
How do I access my photos online?
Visit myorder.mountainwest.ca and use the login code from your student's ID card or QR code flyer.
What if I miss the school photo day?
Contact us directly to schedule a makeup session at our Burnaby studio or alternate location.
How long does order processing take?
Printed orders take 3-4 weeks; digital downloads are available in 2-3 weeks or instantly when purchased separately.
Can I change my photo backgrounds after ordering?
Contact customer service within 90 days to request background changes or retakes when available.
Do you offer group photo sessions?
Yes, we handle group photos for schools, teams, and special events with advance booking.
What's your retouching policy?
All portraits receive standard retouching; additional enhancements are available for an extra charge.
