Transform Your Home, Transform Your Life
At Nest, we believe that good design should be accessible to everyone. That's why we curate a selection of the world's best furniture, lighting, and homeware brands to bring you the best possible products for your home. Our passion is to help you create a space that reflects your personality and style, whether you're looking to furnish a new home, update a single room, or simply add a few finishing touches.
Our Story
Our journey began with a simple idea: to make great design accessible to everyone. We believe that good design shouldn't be limited to a select few, but should be available to anyone who wants to create a beautiful home. That's why we work with some of the world's most renowned designers and brands to bring you a curated selection of products that are both aesthetically pleasing and functional.
Our Services
At Nest, we offer a range of services designed to make your shopping experience as smooth and enjoyable as possible. Our online showroom is open 24/7, allowing you to browse and purchase products at your convenience. We also have a dedicated customer service team on hand to answer any questions you may have, provide advice on products, and help with any issues that may arise.
In addition to our online services, we also have a physical showroom in the North, where you can come and experience our products firsthand. Our knowledgeable and friendly staff are always happy to offer advice and guidance, and we regularly host events and workshops to help you get the most out of your home.
Our Mission
Our mission is to be the go-to destination for anyone looking for great design, expert advice, and exceptional customer service. We're committed to providing a seamless shopping experience that exceeds your expectations, whether you're shopping online or in-store. We believe that good design has the power to transform your home and your life, and we're passionate about helping you achieve your vision.
Customer Service Experiences at Nest
The majority of customers have had a positive experience with Nest's customer service. The staff, particularly Sarah and Fatima, were praised for their professionalism and relentless pursuit in resolving issues and ensuring customer satisfaction. For instance, a customer, Yasmin Paris, had an excellent experience with Fatima, who helped her with an online order mistake. Similarly, Toke Nygaard appreciated the relentless pursuit of Sarah in getting his money back from a failed order.
Moreover, the staff's ability to source and replace damaged items quickly and efficiently was noted by Tim Harrison. Lucy Dalton also commended the customer service she received from Sarah, who sorted out a manufacturing fault with a chair professionally and with consideration.
Aaron Seymour, on the other hand, had a positive experience even after several years of purchasing from Nest. His chair broke, and despite it being out of warranty, Nest managed to get the purchase cost refunded to him.
Negative Experiences
However, not all customers had a positive experience. Paul Harris had a disappointing experience with Nest's customer service when he was advised that he did not qualify for a replacement or refund because the terms suggested he should have checked the item within 14 days of receipt. Chris Gibbions also had a bad experience when he received a damaged marble tray that was reduced in price due to being on display.
Overall, Nest's customer service was praised for its professionalism, efficiency, and commitment to ensuring customer satisfaction. However, there were a couple of instances where customers were disappointed with the service they received.
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