At Avelar Insurance and Financial Services Inc., we pride ourselves on being a customer-centric insurance agency dedicated to providing personalized insurance solutions to individuals, families, and businesses in Burlington, Oakville, Hamilton, Mississauga, Toronto, and the greater GTA. Our mission is to develop a tailored insurance program for each customer, whether it's car insurance, home insurance, life insurance, or business insurance. We strive to provide professional, accurate, and timely service with every interaction, whether it's by phone, email, or in person.

Our History and Expertise

With over 70 years of combined insurance experience, our team is well-equipped to assist customers with all their insurance needs. Debbie Avelar, our founder, has been a Burlington insurance agent since 1999 and holds a Honours Bachelor of Commerce degree from McMaster University. Our team members, including Lily Paredes, Colise Stanley, and Corinne McNamara, are fully licensed and bilingual, with Lily fluent in Spanish and English, and Corinne and Colise able to advise on all insurance products.

Products and Services Offered

We offer a wide range of insurance products and services to cater to the diverse needs of our customers. These include:

Auto Insurance: We provide competitive auto insurance rates and personalized coverage options for personal and commercial vehicles.
Home & Property Insurance: Our home insurance policies offer protection for your home, cottage, or rental property, and can be customized to fit your unique needs.
Life Insurance: We offer a variety of life insurance products, including term life, permanent life, and universal life insurance, to help you achieve your long-term financial goals.
Living Benefits: Our living benefits products provide financial protection in the event of illness, disability, or critical illness.
Business Insurance: We offer customized business insurance solutions to protect your business, including commercial auto, liability, and property insurance.
Vehicle Loans: We can assist you with vehicle financing options to fit your budget and needs.

Convenience and Technology

We understand the importance of convenience and technology in today's fast-paced world. That's why we offer a mobile app, Ajusto, which allows you to file a claim, manage your insurance, and access unique prevention tools like Radar and Ajusto. Our app is also available on Apple Watch for added convenience.

Education and Resources

We believe in empowering our customers with knowledge and resources to make informed decisions about their insurance needs. Our website features a range of articles and resources on various insurance topics, including retirement planning, home buying, and staying in your own home as you get older.

Update Share

Positive: The reviews are overwhelmingly positive, highlighting the excellent customer service, knowledge, and friendliness of the staff, as well as the competitive rates and smooth transfers.

Negative: However, one reviewer had a negative experience, citing that the company attempted to charge them for an additional month of insurance despite cancelling two weeks in advance.

Exceptional Customer Service

These reviews highlight the excellent customer service provided by Colise and Debbie from Desjardins Insurance. Many customers have praised their patience, knowledge, and friendliness. They have been able to provide guidance on various insurance policies, including car and house insurance, and have been successful in retaining customers' business. The staff is described as super helpful, super informative, and super friendly. The reviews emphasize the importance of having a local agent who is knowledgeable and attentive to customers' needs.

Smooth and Painless Transfers

The reviews also mention how the office has handled transfers smoothly. One customer was transferred to Debbie's office after their previous agent retired, and they found the transition to be painless and welcoming. Another customer appreciated the ease with which they were able to switch to a new policy.

Competitive Rates and Excellent Communication

The reviewers have also praised the competitive rates offered by the insurance company. Many customers have been able to negotiate new rates and have been pleased with the results. Additionally, the staff is described as having excellent communication skills, taking the time to answer questions and provide clear explanations.

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