Great Service Changes Everything
At Riverside Insurance, we pride ourselves on being a community-spirited company built on strong business relationships with the people of Cochrane, Alberta, and the surrounding area. Our story began with a simple yet profound idea: that the best insurance agent is an experienced and trusted advisor who is dedicated to providing exceptional service. We believe that this approach is essential in building confidence and trust with our clients, and we strive to uphold this philosophy in everything we do.
Our Services
Our team of highly trained and experienced insurance professionals offer a wide range of services to meet the unique needs of our clients. Whether you are looking for auto insurance, home insurance, farm insurance, commercial insurance, or recreation insurance, we have the expertise and resources to provide you with the personalized coverage you need. Our brokers are committed to taking the time to understand your specific situation, insurance goals, and risk tolerance, and will work with you to develop a customized insurance plan that meets your unique needs.
Meet Our Team
At Riverside Insurance, we believe that our team is the backbone of our company. Our brokers are all licensed professionals who are dedicated to providing exceptional service and advice to our clients. Our team includes Trish Fordyce, owner and broker, who has been in the insurance industry since 2008 and has a passion for getting to know her clients and their insurance needs. Keith Fordyce, owner and broker, is a licensed life and critical illness insurance agent with a strong background in accounting and bookkeeping. Darren McDougall, commercial account executive and broker, has over 15 years of experience in the insurance industry and specializes in commercial property, liability, and professional liability insurance. Angela Richards, broker, is a lifelong resident of Cochrane who has a passion for helping her clients with all their insurance needs. Francesca Berube, commercial broker, is a customer service-driven professional with over 20 years of experience in the insurance industry. Eric Kruger, broker, has a strong background in customer service and a passion for helping his clients with all their insurance needs. Brittany Brammer, administrative assistant, is the glue that holds our office together and is always happy to assist our clients with any of their insurance-related needs.
Our Partners
At Riverside Insurance, we are proud to be part of a larger insurance community that is dedicated to providing exceptional service and coverage to our clients. We partner with a number of reputable insurance companies to provide our clients with the best possible coverage options. We are also committed to staying up-to-date with the latest industry trends and developments, and our brokers are continually trained to ensure that they have the knowledge and expertise to provide our clients with the best possible advice and guidance.
Conclusion
At Riverside Insurance, we are dedicated to providing our clients with exceptional service, personalized advice, and the best possible coverage options. Whether you are looking for auto insurance, home insurance, farm insurance, commercial insurance, or recreation insurance, we are here to help. Please feel free to contact us to learn more about our services and how we can help you achieve your insurance goals.
Overall Experience
The reviews of Riverside Insurance span a range of opinions, with some customers having a very positive experience and others being dissatisfied.
Positive Reviews
Many customers praised the professionalism, helpfulness, and prompt service of the insurance agents, particularly Eric, Keith, and Lisa. They found the agents to be knowledgeable, accommodating, and friendly, making it easy to get the right coverage at the best price.
Negative Reviews
A few customers, however, had a negative experience. One customer, Chelsea, felt that the agent, Keith, was condescending and unhelpful, repeating himself and not providing clear information. Another customer, Ahmad Reza Razavi, was not impressed with the service and felt that it was not worth their time.
Red Flags
Several customers mentioned red flags, such as price markups and lack of transparency. Chelsea was shocked to see a 260% price increase due to speeding convictions, and Sarah Spocchi mentioned that the agent, Keith, helped her find a better deal elsewhere.
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