Our Story: Building a Legacy of Eyewear in Western Canada
Factory Optical began as a humble lens fabrication lab in 1999, driven by the vision of providing high-quality eyewear at accessible prices. From those modest beginnings, we've evolved into Western Canada's leading optical retailer, boasting 26 locations and an unparalleled selection of designer frames.
Our Mission: Style, Service, and Affordability
At Factory Optical, we believe eyewear should be both stylish and affordable. Our vast collection features the latest trends alongside timeless classics, ensuring there's something for everyone. Our team of experienced opticians is dedicated to guiding you through the selection, ensuring you find the perfect pair for your needs and preferences.
Quality and Value
We prioritize quality and transparency in everything we do. We offer a robust warranty program covering all frames and lenses, and we proudly stand behind our exceptional customer service. We're dedicated to providing exceptional value, which is reflected in our competitive pricing and regular promotions.
More Than Just Eyewear
Factory Optical is more than just a retailer of eyewear. We believe in fostering a sense of community and offering personalized experiences. Our stores have become trusted neighborhood hubs, offering convenient eye exams, virtual personal shoppers, and even a program to empower our staff to treat every location like their own.
Join Us on Our Journey
Factory Optical is driven by a passionate team of professionals who are dedicated to exceeding expectations. We invite you to explore our stores, browse our impressive collection, and experience the Factory Optical difference. We are committed to helping you find the perfect eyewear and care for your vision health.
Summary of Customer Experience
Natasha D. shares her disappointing experience with the company, where she encountered numerous issues with her prescription glasses and sunglasses. Despite purchasing both with a BOGO offer, she experienced a series of problems that led to an eight-month wait for her sunglasses. Throughout the process, she experienced poor customer service, receiving little to no communication about the delays and no apology for the inconvenience.
Poor Customer Service and Lack of Communication
Natasha D. had to constantly call the store to get updates on her sunglasses, which were initially expected to take 5-10 business days to repair. However, the company failed to provide her with regular updates, leading to her frustration and disappointment. When she finally got a call from a manager, it was to inform her that the supplier was taking too long, and she was offered alternative sunglasses. However, she was not satisfied with the options provided.
Product Quality Issues
In addition to the service issues, Natasha D. also experienced problems with the quality of her prescription glasses. They did not clean properly, causing streaks that made it difficult to see through them. This added to her overall negative experience with the company.
Conclusion
Natasha D.'s experience highlights the need for better customer service and product quality control. The company's failure to communicate effectively and resolve her issues in a timely manner led to her dissatisfaction and frustration. This review serves as a warning to potential customers to consider other options for their optical needs.
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