Where Quality Meets Excellence
At Carastan Carpet & Flooring, we take pride in being Ottawa's trusted name for all flooring needs. With over 55 years of experience, our family-owned business has built a reputation for quality, value, and exceptional service. Our commitment to providing top-notch products and personalized attention has earned us the loyalty of our customers, who return to us time and again for their flooring needs.
Our Services
We offer a wide variety of flooring options to suit every taste and budget. From luxurious hardwood to durable carpet, and from stylish tile to eco-friendly laminate, our extensive range of products is sourced from the world's leading manufacturers. Our experienced and knowledgeable sales staff are always happy to guide you through our showroom, helping you make an informed decision about your flooring choice. And, with our shop-at-home service, we bring the samples directly to you, free of charge, ensuring that you can see how the flooring will look in your home before making a purchase.
Our Expertise
At Carastan Carpet & Flooring, we are proud to have a team of experienced installers who are dedicated to providing exceptional workmanship and attention to detail. We refuse to contract out our installations, instead, we staff our own installers to ensure that our customers receive consistent, attentive, and professional service. This commitment to quality has earned us a reputation as one of Ottawa's top flooring contractors.
Our Products
We take pride in offering only the best products from the world's leading manufacturers, including Beaulieu Canada, Shaw Industries, Mohawk flooring, Dreamweaver, and many more. Our wide range of flooring options includes hardwood, engineered hardwood, luxury tile, vinyl plank, carpet, laminate, cork, Marmoleum, and more. We are confident that our products will meet your needs, and we back them up with excellent manufacturer warranties and a 1-year installation warranty.
Our Promise
At Carastan Carpet & Flooring, we promise to provide you with exceptional products, installation, service, and competitive pricing. We are dedicated to building long-term relationships with our customers, and we strive to exceed your expectations with every interaction. Whether you're looking to upgrade your home, cottage, or business, we are committed to helping you achieve your vision.
Overall Experience
The reviews for Carastan show a mixed bag of experiences, ranging from excellent to poor. While some customers had fantastic interactions with the company's staff and installation process, others had significant issues with communication and quality of work.
Positive Comments
Carastan's staff, including Glen and Troy, were described as helpful, friendly, and knowledgeable. The company's prices were considered reasonable, and the products they offered met customers' expectations. The installation process was also praised for being efficient and well-done.
Negative Comments
The major issues mentioned in the reviews were related to communication and installation quality. One customer felt that Carastan did not follow up with them to schedule an installation date, and when they did, the installer failed to show up on time. Another customer experienced poor installation work, including incorrect installation of carpet on their landing, which was not addressed despite sending emails with pictures.
Conclusion
While Carastan seems to have the potential for excellent customer service and quality work, there are clear areas for improvement. The company would benefit from better communication and follow-through on installation dates. Customers should be aware of these potential issues when considering doing business with Carastan.
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