We shop insurance for you. Trust us to get you covered.
At McFarlan Rowlands, we pride ourselves on being your personal insurance shoppers dedicated to getting you the best product at the best price. With over 120 years of exceptional customer service, we have established ourselves as a leader in the insurance industry, providing protection for your most valued assets. Our experienced brokers work for you to pick insurance policies that perfectly fit your needs, ensuring that you get the best options to suit your situation.
Our Mission
Our mission is to provide top-notch insurance solutions to individuals, families, and businesses across Ontario. We believe in taking your protection seriously and guiding you through all of life's major changes and milestones. We advocate for you with a wide variety of insurance providers to create customized solutions for your lifestyle or business needs. By fostering an environment of inclusion, opportunity, and continuous learning, we are committed to delivering high-level expertise and service that you can count on.
Our Services
We offer a wide range of insurance services, including Car Insurance, Home Insurance, Business Insurance, Farm Insurance, Life & Investments, and Mental Health Insurance. Our team of experts will work with you to understand your unique needs and provide personalized solutions that cater to your specific requirements. With our state-of-the-art technology, we can connect with you in new and different ways, ensuring that you receive the best possible service.
Our Team
Meet our leadership team, comprising of experienced professionals who are dedicated to delivering exceptional customer service. Our team of over 200 staff members across 17 locations in Ontario is committed to providing high-level expertise and service that you can count on. We believe in building strong relationships with our clients, and more than half of our clients have been referred to us by existing clients.
Our Values
We believe in choice, service, community, expertise, and advocacy. We want to make insurance a positive experience for all, and we strive to make dealing with McFarlan Rowlands a seamless and stress-free process. By living our values, we are committed to providing protection for your most valued assets and being your trusted insurance advocates.
Service Quality
The reviewers have mixed opinions about the service quality of McFarlan Rowlands. Andrew Gibson had a negative experience, citing inconsistent service and highlighting one specific agent, Crystal Thompson, as unhelpful and unprofessional. On the other hand, Kelly Cameron and Terri L. Ray praised their respective agents, Amanda Angus and the company as a whole, for providing excellent and informative service.
Agent Performance
Crystal Thompson was criticized by Andrew Gibson for being unhelpful and unwilling to provide a quote or follow up with the customer or insurance company. In contrast, Amanda Angus and the other agents praised by Kelly Cameron and Terri L. Ray were commended for their politeness, informative nature, and ability to deliver prompt service.
Customer Satisfaction
Andrew Gibson was unhappy with his experience and has decided to take their business elsewhere, citing the stress and difficulty of dealing with the insurance company. Kelly Cameron, on the other hand, was very satisfied with the service received and would recommend the company to others. Terri L. Ray has been a loyal customer for over 30 years and has always received excellent service, making her a lifelong customer.
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