Our Story
At Heads Up Hair & Body Spa, we're a family-run business that's been serving the Coquitlam community for over 36 years. Our story began when a newlywed couple in their twenties purchased the salon, which was originally focused on men's cuts with a small retail area. We recognized the need to welcome women and expanded our services to include color services, eventually growing into esthetic services and a larger retail area. Over the years, our business has evolved to reflect our personalities and values, prioritizing honesty, cleanliness, and friendliness for both our clients and staff.
Our Services
At Heads Up Hair & Body Spa, we offer a wide range of hair and body services, including:
- Haircuts and styling for men and women
- Color services, including highlights, lowlights, and color correction
- Chemical straightening and perming
- Hair treatment services, including Olaplex treatments
- Esthetic services, including waxing, sugaring, and facials
Our Promise
We strive to provide exceptional service and a welcoming environment for all our guests. Our goal is to make our clients feel valued and cared for, from the moment they step into our salon to the moment they leave. We believe in supporting continued education for our staff, and we send them to workshops and training sessions to ensure they stay up-to-date with the latest techniques and trends. We also prioritize client loyalty and appreciation, recognizing the importance of building strong relationships with our regular clients.
Our Team
Our salon is led by Rick, who has been cutting hair for over three decades, and his wife, who oversees the business side of things. Our staff is made up of talented and dedicated professionals who are passionate about their work. We're proud to have a team that has grown and evolved over the years, with some members starting as young hair sweepers and still working with us today. Our team also includes Kendall, Rick's daughter, who is a stylist and manager, and Taylor, his other daughter, who works as a receptionist.
Our Values
At Heads Up Hair & Body Spa, we value:
- Honesty: We believe in being transparent and fair in all our dealings.
- Cleanliness: We maintain a clean and organized salon to provide a comfortable and relaxing environment for our clients.
- Friendliness: We strive to create a welcoming atmosphere and make our clients feel valued and cared for.
- Family: We believe in supporting each other and our community, and we prioritize family values in our business.
Our Location
Visit us at our convenient location in the Coquitlam Centre Mall, #1214 - 2929 Barnet Highway, Coquitlam, BC, V3B 5R5. Our salon is open Monday to Saturday from 10:00 am to 7:00 pm and Sunday from 11:00 am to 6:00 pm. You can reach us by phone at 604.464.6244 or by email at headsupcoq@headsuphairbodyspa.com.
Overall Experience
This section of reviews is a mixed bag of positive and negative experiences. Several reviewers have had very positive experiences with specific stylists, while others have been disappointed.
Technical Issues
Several reviewers have mentioned technical issues with their hair color, with one reviewer having their hair bleached orange despite asking for Ash Brown. Another reviewer had their hair damaged by a box dyeing process. There were also complaints about stylist mistakes, such as uneven highlights.
Positive Reviews
However, many reviewers have had excellent experiences with different stylists, citing professionalism, skill, and excellent results. Reviewers have praised specific stylists, such as Slava, who have taken the time to listen to their needs and deliver excellent results. Reviewers have also appreciated the cleanliness, punctuality, and value of the salon.
Negative Reviews
Unfortunately, some reviewers have had negative experiences, citing poor customer service, lack of attention to detail, and technical issues. One reviewer was left standing for several minutes while the receptionist was on their phone, and another reviewer had an unacceptable experience with a different stylist.
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