Protecting People, Protecting Properties, Delivering Peace of Mind
At Central Taxi, we have been serving the Niagara and surrounding regions for over 50 years. As the largest taxi service in the region, we have been dedicated to providing the highest quality and most dependable taxi services to our customers. Our commitment to customer satisfaction has been unwavering, and we have consistently strived to improve and update our technologies, comfort, and governance to meet the evolving needs of our customers.
Our History
When Central Taxi first started operating in the region over 50 years ago, we began with a small fleet of six taxicabs, operating Plymouths. We quickly established ourselves as a leader in the industry, consolidating other fleets and operating more efficiently as we grew. Today, we operate over 95 full-time taxicabs, making us the dominant fleet in the region. Our brand is one of the most recognizable in the regions where we operate, including St. Catharines, Niagara Falls, Niagara-on-the-Lake, Fort Erie, Grimsby, Thorold, Lincoln, West Lincoln, and Belleville.
Our Commitment to Technology
We take technology very seriously at Central Taxi, recognizing that it is essential in improving the way we service our customers. Our state-of-the-art dispatch station is linked to each car and equipped with a powerful on-board tablet that features a GPS system and passenger screen display. This investment has resulted in significant improvements in all facets of the taxi industry, including faster and more accurate dispatch services, a sophisticated database for bookings, a driver information system, an interactive passenger information system, and a more secure and convenient processing of credit and direct debit cards.
Our Services
We offer a range of services to our customers, including address pickup services, airport transfer services, driver training services, and long distance services. Our professional and fully licensed drivers are available 24/7 to meet the needs of our customers. We understand that booking a cab has never been easier, and we offer multiple options for booking, including our free app available on both the Apple Store and Google Play.
We are proud to have been serving the Niagara and surrounding regions for over 50 years and look forward to continuing to provide the highest quality and most dependable taxi services to our customers.
Taxi Service Issues
The reviews collected are overwhelmingly negative, with several customers expressing frustration and disappointment with Central Taxi's service. Many reviewers highlighted instances of poor punctuality, with some being left waiting for extended periods or having their rides cancelled at the last minute. Some also criticized the company's lack of communication and attention to detail, which led to misunderstandings and inconvenience.
Customer Service
Several reviewers mentioned poor customer service, including instances of being hung up on or asked to wait for extended periods without any updates. The failure to fix these issues, such as the broken phone inside the No Frills store, is also a major concern.
Access for the Disabled
One reviewer, specifically, highlighted the company's failure to provide adequate service for their wheelchair-bound mother, who suffered from dementia and required special assistance. The company's inability to provide a timely and reliable service, even with advance notice, is particularly troubling.
Recommendation
It is clear that Central Taxi has failed to meet the expectations of many of its customers. Until the company addresses these issues and improves its service, it may be best to consider alternative options for those in need of a reliable taxi service.
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