Our Story
At Creston Valley Insurance Services, we take pride in our 50-year history of providing exceptional insurance services to the Kootenays community. From our humble beginnings as a small family operation to our current status as a thriving community resource, we have grown and evolved to meet the changing needs of our clients. Our dedicated team of professional brokers is committed to delivering a full line of personal, commercial, auto, and specialty insurance products to provide innovative solutions tailored to each individual's unique needs.
Our Commitment to Excellence
Our guiding principles are rooted in growth, continuous learning, and excellence. We are dedicated to providing personal consultations on request, and we pride ourselves on our ability to handle all types of insurance, from home and commercial to travel and auto. We have partnered with some of the most reputable insurers in the market, and as an appointed agent for driver's licensing, we are able to provide full-service solutions to our clients. Our team is committed to delivering exceptional customer service, and we have been recognized for our prompt claims initiation, 24/7 access, and convenient on-site consultations for home, farm, and business clients.
Our Insurance Services
At Creston Valley Insurance Services, we offer a comprehensive range of insurance products and services designed to meet the unique needs of our clients. Our personal insurance services include home insurance, condominium insurance, renter's insurance, and mobile home insurance, while our commercial insurance services include commercial property and liability insurance, wineries insurance, golf courses insurance, farms/orchards/specialty livestock insurance, and home-based business insurance. We also offer auto insurance, travel insurance, and driver's licensing services, making us a one-stop-shop for all your insurance needs.
Our Community Involvement
We are proud to be an integral part of the Creston Valley community, and we are committed to contributing to a better lifestyle and livelihood for everyone in the region. We have a history of community involvement, and we are dedicated to giving back to the community that has supported us over the years. Our team is passionate about delivering exceptional customer service, and we are constantly evolving to meet the changing needs of our clients.
Why Choose Us?
At Creston Valley Insurance Services, we offer a unique blend of personalized service, competitive pricing, and innovative solutions tailored to each individual's needs. We are dedicated to building long-term relationships with our clients, and we pride ourselves on our expertise, integrity, and professionalism. Whether you need home insurance, commercial insurance, travel insurance, or auto insurance, we have the knowledge and expertise to guide you every step of the way. With our convenient location, ample free parking, and 6-day-a-week office hours, we make it easy to get the insurance coverage you need.
Business practices and customer service
The reviews suggest that the business practices and customer service at CVI (Creston Valley Insurance) are inconsistent and often disappointing. Some customers have reported difficulty with ICBC licensing, including delays and incorrectly processed tasks. Additionally, several customers have expressed concerns about the attitude of the staff, citing examples of condescension, belittling, and public mocking of customers.
Licensing and administrative tasks
The reviews highlight issues with the administrative aspects of the business, including difficulties with ICBC licensing and slow processing times. One customer even reported being without photo ID for two months due to a mistake made by the insurance broker. This suggests that the business may struggle with providing efficient and reliable services.
Staff behavior and professionalism
Many of the reviews focus on the behavior and professionalism of the staff, and the results are disturbing. One reviewer reported witnessing staff mocking an older gentleman, while another reported being spoken to condescendingly by the manager. This level of unprofessionalism can undermine trust and confidence in the business.
Positive experiences
However, not all experiences at CVI have been negative. Two reviewers reported positive interactions with staff, citing kindness, consideration, and professionality. One reviewer even thanked the business for helping with a family member's needs.
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