Reitzel Heating & Air Conditioning is a Waterloo-based full-service company that provides heating, cooling, and indoor comfort solutions for residential customers primarily in Kitchener, Waterloo, Cambridge, and Guelph, and commercial and institutional customers in southern Ontario. The family-owned and operated company has prospered since 1961, when brothers Louis and Albert Reitzel founded a heating and sheet metal company, designing and building the ductwork for their heating installations. They soon established a reputation for upstanding business practices, quality workmanship, and dedication to meeting customers' needs before and after installations that continues to this day.
It's a point of pride for the family business that the company has grown steadily for more than half a century largely on the strength of repeat business and referrals from their customers. Satisfied residential and business customers give high praise and endorsements based on their experiences dealing with Reitzel Heating & Air Conditioning and the value they receive from the company.
Residential customers look to Reitzel for leading-edge solutions for heating, cooling, and air treatment to enhance comfort in every room. Reitzel Heating & Air Conditioning is a Carrier Factory Authorized Dealer, a distinction based on meeting rigorous standards of excellence. In addition to extensive factory training on the technical aspects of equipment installation, maintenance, and repair, factory authorized dealers must be able to identify and recommend solutions that provide excellent comfort and value specific to customer needs, provide superior customer service, and an exclusive 100% satisfaction guarantee.
Reitzel's reputation with commercial, industrial, institutional, and business customers is equally strong for large design-build projects. Reitzel has completed design-build HVAC systems for five manufacturing facilities and multiple additions for ATS that involved more than 1,000,000 square feet of heated and cooled plant and office space. RBJ Schlegel Group repeatedly uses Reitzel's expertise to work on retirement and long-term care facilities in Guelph, London, Brampton, Etobicoke, and other parts of the GTA. The company also provides heating and cooling systems for many new schools, plus retrofits and additions to existing schools for the Waterloo Region District School Board.
Today the Reitzel team is led by brothers Alan, Bradley, and Don Reitzel who continue to build on the legacy established by their father and uncle for quality workmanship and outstanding service. Along with a number of long-term employees, there's no shortage of Reitzel's on the team upholding the company's reputation. Over the years the team has included at least 30 members of the Reitzel family through four generations, including the current owners' grandfather, parents, siblings, children, aunts, uncles, cousins, and in-laws.
Innovative technology has dramatically improved the comfort you can enjoy in every room and workplace. The experts at Reitzel Heating & Air Conditioning can advise you of your options and work with you for years of reliable comfort in your home, business, workplace, or institution.
Our Services
At Reitzel Heating & Air Conditioning, we offer a wide range of services to meet the heating, cooling, and indoor comfort needs of our residential, commercial, and institutional customers. Our team of experts is dedicated to providing top-notch solutions that ensure optimal comfort, energy efficiency, and reliability. From installations to maintenance and repairs, we've got you covered.
Whether you're looking to install a new heating or cooling system, upgrade your existing one, or simply need routine maintenance to keep your system running smoothly, our experts are here to help. We also offer a range of indoor air quality solutions, including air purification systems, humidifiers, and dehumidifiers, to ensure the air in your home or building is clean and healthy.
Our Commitment
At Reitzel Heating & Air Conditioning, we're committed to providing exceptional service, quality workmanship, and unparalleled customer satisfaction. We take pride in our reputation for integrity, honesty, and transparency, and we strive to build long-term relationships with our customers. Whether you're a homeowner, business owner, or facility manager, we're dedicated to providing you with the solutions and support you need to achieve optimal comfort and efficiency.
Overall Experience
Most customers were extremely satisfied with the service they received from Reitzel Heating, with many praising the efficiency, friendliness, and professionalism of the staff.
Positive Aspects
- Excellent Customer Service: Many customers appreciated the helpful and knowledgeable staff, who went above and beyond to provide excellent service.
- Prompt and Efficient: Several customers praised the promptness and efficiency of the service, including quick estimates, follow-ups, and installations.
- Honest and Family-Run: Some customers appreciated the honesty and family-run nature of the business, which instilled confidence and trust.
Negative Aspects
- Poor Installation and Repair: A few customers had negative experiences with installations and repairs, including botched jobs and unprofessional behavior.
- Unprofessional Sales Experience: Some customers reported poor sales experiences, including changing estimates and quotations without explanation.
- Lack of Transparency: A few customers felt taken advantage of, with one customer reporting being served with an infraction notice and feeling backed into a corner with no option but to purchase a new furnace.
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