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Passionate about natural beauty, StoneSense is your trusted provider of premium natural stone countertops, flooring, and tile in Ottawa. Established with a commitment to quality, craftsmanship, and client satisfaction, we've become the leading supplier of stone products in the region.
Why choose StoneSense?
- Extensive Selection: Choose from a vast array of natural stones like granite, marble, quartz, and onyx, ensuring unique beauty and individuality for your project.
- Expert craftsmanship: Led by experienced stoneworkers, we meticulously cut, polish, and install each piece, guaranteeing seamless and breathtaking results.
- Exceptional Quality: We source our materials from world-renowned quarries, ensuring superior quality and longevity.
- Dedicated Service: Our team is committed to fostering strong relationships with clients, offering personalized guidance and ensuring a seamless experience from consultation to installation.
Countertops & Edging
- Custom fabrication and installation of stunning granite, marble, quartz, and onyx countertops.
- Professional edging options to enhance the visual impact and functionality of your countertops.
Flooring & Tile
- Wide selection of ceramic and porcelain tiles for flooring and backsplashes.
- Expertise in installation and design, ensuring a cohesive and aesthetically pleasing look.
Hardwood Flooring
- Extensive selection of exotic hardwoods offering exceptional beauty and durability.
- Professional installation and finishing services.
Mosaic & Tiles
- Wide assortment of mosaic materials like murano glass, prestige glass, natural stone, and glass & stone.
- Custom-designed and installed mosaics and tile features.
Our Expertise
- One-stop shop: We offer everything from countertops and flooring to tile and fixtures, eliminating the need to shop around.
- Quality assurance: Our meticulous attention to detail and quality standards guarantee exceptional results.
- Professional service: Expect efficient communication, clear project management, and personalized attention from our experienced team.
Discover the beauty and functionality of natural stone with StoneSense! Contact us today and let us turn your vision into reality.
Customer Service and Communication
StoneSense's customer service has received mixed reviews. Some customers have praised the exceptional service from staff members, such as Sarah, who were patient, helpful, and responsive. On the other hand, several reviewers have reported poor communication and lack of updates on their orders. Some have even had difficulties getting in touch with the company, only to be met with unprofessional or unhelpful responses.
Quality of Products and Installation
Regarding the quality of products and installation, opinions are also divided. While some customers have been thrilled with the results, others have been disappointed with the delivery of their orders or the quality of the products themselves. However, those who have been satisfied with the installation have praised the attention to detail and professionalism of the installation team.
Overall Experience
In general, it seems that StoneSense's services have been a mixed bag, with both positive and negative experiences reported. Some customers have had exceptional experiences, while others have had frustrating and disappointing interactions with the company.
Conclusion
It's difficult to say what to expect when working with StoneSense, as the company's performance seems to vary greatly depending on individual experiences. However, for those who have had positive experiences, they have praised the company's customer service, quality of products, and attention to detail.
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