Where water flows - New Water goes
New Water Plumbing is a leading provider of plumbing, heating, and cooling services, exclusively serving the condominium management sector in the Greater Toronto Area (GTA) since 1991. We have grown to become a trusted one-stop resource for condominium managers, property managers, building staff, and board members.
Our Commitment to Quality Service
At New Water Plumbing, we take pride in our commitment to reliable, quality service. We believe that a key component is to provide a safe, satisfying workplace for our valued employees, along with a professional environment that we can all take pride in every day. Our team of experienced professionals is dedicated to providing effective service, maintenance, and troubleshooting techniques to meet all of your plumbing, heating, and mechanical requirements.
Our 24/7 Commitment
We understand the importance of responding to emergencies promptly. That's why we offer a 24/7 commitment to our clients. Whether it's a water main break, building flood, kitchen stack back-up, or frozen and burst pipes, you can count on us to provide a reliable, fast response. Our team is always available to assist you, day or night.
Our Services
Our comprehensive range of services includes:
- Domestic Hot and Cold Water
- Boiler and Mechanical Rooms
- Drainage
- Backflow Prevention
- Heating and Cooling
- Underground Parking
- In-suite Repairs
- Emergency Services
Why Choose Us
At New Water Plumbing, we are committed to providing quality workmanship, competitive pricing, and professional, courteous service. Our team of experienced technicians is uniformed, with company identification, and our fleet of fully-stocked service vehicles is equipped with the latest equipment, tools, and diagnostic technology. We also provide ongoing safety and technical training and upgrading to ensure that our staff is always up-to-date with the latest techniques and technologies.
Terrible Service, Avoid New Water Plumbing
Inconsistent and Overpriced Service
New Water Plumbing has received numerous negative reviews from customers who have experienced poor service and overpriced charges. The company's inconsistencies in their service and professionalism have led to customers expressing dissatisfaction with their experience.
Charges for Minimum Service and Lack of Resolution
Many customers have reported being charged a minimum service charge for issues that were not resolved. For instance, a customer was charged $200 for a hairline crack in the toilet tank and the company refused to work on it. Another customer experienced a similar issue with a sink faucet, where the plumber insisted it wasn't the sink causing the issue and instead changed the cartridge on the bathtub faucet.
Poor Communication and Lack of Respect for Time
There have been numerous complaints about the company's communication and respect for customers' time. Customers have reported waiting for long periods for the plumber to arrive, only to be left waiting or receiving no call or text to inform them of delays or cancellations.
Damaging Existing Plumbing and Charging for Repairs
In one case, a customer reported that the plumber damaged existing brass adapters from the pipes and soldered new valves straight to the pipes, making future repairs more time-consuming and costly. The customer also felt that the company's 90-day warranty on their work was insufficient given the damage caused.
High Prices and Hidden Charges
Customers have expressed frustration with the high prices charged by New Water Plumbing, as well as hidden charges such as a truck charge and taxes on materials. In one instance, a customer was billed for 2 hours of labour at $71.00 an hour, plus a truck charge of $28.00, and taxes on a $7.23 aerator, totaling $211.57 for just 30 minutes of work.
Condo Management Team Should Consider Replacing This Company
Many customers, particularly seniors, feel that the company preys on them and takes advantage of their situation. The condo management team should seriously consider replacing New Water Plumbing to protect their residents from these practices.
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