Business Details
27 Years
experience
Emergency
services
Trusted IT Solutions for Businesses in Kingston
Response I.T has been a trusted provider of comprehensive IT solutions since 1999, serving businesses and residential clients across South-Eastern Ontario. Our team of certified professionals specializes in proactive IT care, including managed services, disaster recovery, network security, and onsite technical support. We prioritize personalized communication and long-term partnerships, ensuring clients receive tailored solutions that align with their unique operational needs. With over two decades of experience, we combine technical expertise with a human-centric approach to deliver reliable, scalable IT infrastructure.Our commitment to excellence is reflected in our 24/7 emergency support, scheduled maintenance programs, and a proven track record of resolving complex technical challenges efficiently. We adhere to strict data protection standards, utilizing Canadian-owned data centers for cloud services and implementing advanced cybersecurity measures. By maintaining transparency and avoiding automated systems, we ensure every client interaction remains consultative and responsive to evolving technological demands.
Services
Managed IT
Onsite Services
Remote Support
Network Security
Disaster Recovery
Computer Repair
Cybersecurity
Depot Services
Details
- Year established: 1999
Highlights and features
- We offer 20+ years of experience in IT services with certified professionals.
- Our team provides 24/7 emergency support and rapid on-site response.
- We guarantee proactive scheduled maintenance to prevent system failures.
- We prioritize personalized communication with no automated systems.
- We implement Canadian-owned cloud solutions with ransomware protection.
What people say
Efficient and professional
Great service
Prompt and reliable
Exceeded expectations
Highly recommend
Services
Managed IT
Our Managed IT services provide continuous system monitoring and scheduled maintenance to prevent downtime. We handle updates, security patches, and performance optimization while you focus on core business operations. Clients benefit from predictable costs, rapid issue resolution, and enhanced cybersecurity protections.
Disaster Recovery
We implement robust backup solutions with 100% Canadian data centers and ransomware protection. Daily backups ensure data integrity, with average recovery times under one hour. Our systems safeguard workstations, servers, and virtual machines for business continuity.
Onsite Services
Certified technicians provide hardware upgrades, network installations, and equipment troubleshooting at your location. We handle connectivity issues, software installations, and system migrations with minimal disruption to your workflow.
Remote Support
Our remote support team resolves technical issues without onsite visits. Services include software updates, security monitoring, and access management. This approach minimizes downtime while maintaining system performance and security.
Network Security
We protect businesses with advanced network security solutions, including threat monitoring, access controls, and encryption. Our services defend against phishing, ransomware, and unauthorized access while ensuring compliance with data protection standards.
People
Rick Frasso
Founder
Rick established Response I.T in 1999 with a focus on personalized IT solutions. He built the company's reputation on technical excellence and client relationships, emphasizing education and transparency in all service interactions.
Chris Medeiros
Managing Director
Chris leads daily operations and client services, combining technical expertise with customer-focused leadership. He ensures Response I.T maintains its commitment to accessible, human-centered IT support for businesses and individuals.
Tina
IT Specialist
Tina provides technical support and manages client projects, known for her patient approach to resolving complex IT issues. She contributes to the company's educational initiatives and client training programs.
Wil
Senior Technician
Wil specializes in network infrastructure and cybersecurity solutions. With extensive experience in enterprise systems, he develops customized security protocols and mentors junior technicians in best practices.
Robert
Service Technician
Robert provides hands-on technical support for hardware and software issues. His expertise in system diagnostics and repairs ensures clients receive efficient solutions for both residential and business environments.
Questions
Do you offer 24/7 emergency IT support?
Yes, we provide 24/7 emergency support with rapid on-site response for critical system failures.
Can you help with network security for remote workers?
Our network security solutions include secure remote access configurations and endpoint protection for distributed teams.
Do you service both businesses and residential clients?
We offer IT support for businesses of all sizes and residential clients across South-Eastern Ontario.
How quickly can you respond to service requests?
Emergency service calls receive priority with average response times under two hours for managed clients.
Do you provide hardware and software leasing options?
Yes, we offer competitive leasing programs for servers and enterprise IT equipment through managed agreements.
What backup solutions do you offer?
Our backup services include daily cloud backups with Canadian data centers and ransomware protection features.