At Blue Haven Pool and Spa, we take pride in being one of the leading pool contractors in London, Ontario, and surrounding areas. With over 20 years of experience in designing and building custom pools, we have earned a reputation for delivering high-quality results and exceptional customer service. Our team of experienced professionals is dedicated to helping you create your dream backyard oasis, tailored to your unique needs and preferences.
Our Services
We offer a wide range of services to make your pool-building experience seamless and stress-free. From the initial design stage to the final construction, we work closely with you to ensure that your vision is brought to life. Our services include:
- Custom pool design and construction
- Inground pool construction
- Concrete pool construction
- Swimming pool maintenance and repairs
- Pool equipment installation and upgrades
- Backyard design and renovation
Our Promise
At Blue Haven Pool and Spa, we understand that a pool is a significant investment, not only financially but also in the quality of your family's life. That's why we promise to stay with our customers throughout the entire process, from design to completion. We take pride in our work and strive to exceed your expectations, ensuring that your new pool becomes a haven for relaxation and entertainment.
What Sets Us Apart
What sets us apart from other pool contractors is our commitment to personalized service, attention to detail, and exceptional craftsmanship. We don't just build pools; we create backyard retreats that bring families and friends together. Our team is dedicated to providing you with a stress-free experience, from the initial consultation to the final walk-through.
Overall Experience
The overall experience with this company is mixed, with some customers having a terrible experience and others having a great one.
Negative Experiences
Unreliability and Unprofessionalism
Some customers have reported that the company is unreliable and unprofessional. They have experienced issues with pool permits not being properly acquired or followed, and overage charges being imposed without prior discussion. Additionally, some staff members have been reported as being rude and unprofessional.
Poor Communication and Timeliness
There have also been issues with communication and timeliness. Customers have reported difficulty in getting in touch with the company once the deposit has been made, and timelines not being followed. This has resulted in customers having to hold back final payment to get the company to fix deficiencies.
Positive Experiences
Efficient and Helpful
On the other hand, some customers have reported having a great experience with the company. They have described the company as honest, efficient, and helpful, with a focus on valuing clients' time and money.
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