Our Story
At Jackson's Heating & Air Conditioning Ltd., we're proud to be a family-based business that has been serving the East Kootenay region for over 50 years. Founded in 1964 by Jim and Hilda Jackson, our company has remained committed to providing prompt, fairly-priced HVAC sales and services to residential, commercial, and industrial clients. In 1997, Jim and Hilda's daughter, Charlene Farrow, and her husband Bruce took over the company, and it has remained a family business to this day.
Our Mission
Our mission is to prioritize preventative maintenance, ensuring that our clients' heating and cooling systems are running efficiently and safely. We believe that regular tune-ups and maintenance can help avoid dramatic and expensive situations. That's why we offer free preventative maintenance service quotes to our clients. Our licensed and bonded technicians are dedicated to providing honest, reliable service that exceeds our clients' expectations.
Our Services
At Jackson's Heating & Air Conditioning Ltd., we offer a wide range of services to suit our clients' unique needs. From new construction to retrofits, we handle residential, commercial, and industrial projects with ease. Our services include:
- Sales, service, and installation of gas fireplaces, air conditioning units, sheet metal, heating units, water heaters, gas fittings, and heat pumps
- Preventative maintenance and tune-ups for all HVAC systems
- Repair and replacement of existing systems
- Custom design and installation of HVAC systems for new construction projects
Our Products
We're proud dealers of Lennox heating and cooling products and Regency fireplace products. Our team is knowledgeable about our products and can help you find the perfect solution for your home or business.
Our Team
Our team is dedicated to providing exceptional service to our clients. Our team includes:
- Bruce Farrow, President/Owner
- Ryan Farrow, Service Tech/Gas Fitter
- Jordan Farrow, Sheet Metal
- Riane Woodman, Office Manager
Our Clients
We're proud to have worked with a range of clients in the public and private sectors, including:
- Canadian Mental Health
- School District #5 and #6
- City of Kimberly
- Canfor
- Wal-Mart
- City of Cranbrook
- Government of Canada: Kingsgate Border Crossing
- College of the Rockies
- Home Depot
Our Commitment to Safety
At Jackson's Heating & Air Conditioning Ltd., we prioritize the safety of our employees and clients. We're committed to injury prevention and safety in all aspects of our work, and we're proud to have a spotless safety record.
Customer Experience
The reviews for Jackson's Furnace Company have a mixed bag of experiences. On the positive side, customers have praised the company for their professional job, quick service, and great response to their emergency needs. For instance, Elaine Roste and Serena Mitchell both gave Jackson's 5-star ratings, citing the company's professionalism and helpfulness. Other customers, such as Dave R. and Evelyn Barry, were also impressed with the company's punctuality, quality of work, and value for money.
Complaints and Concerns
However, there have been some negative experiences reported by customers. Kootenay Warren gave Jackson's a 1-star review, claiming that the company was unprofessional and left them hanging. Al & Kim Andersen also reported a negative experience, describing an unprofessional encounter with a company representative who was rude and dismissive. Hunter Corrigall mentioned that the company's service was inconsistent, with their new furnace not working for two days and requiring multiple visits to complete the job.
Services and Quality
The reviews suggest that Jackson's Furnace Company offers a range of services, including furnace installation, hot water tank replacement, and AC maintenance. Customers have praised the company's professionalism, quality of work, and responsiveness to their needs. However, there have been concerns raised about the company's customer service, including a perceived lack of concern for customers' problems and inconsistencies in the quality of their work.
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