Reimagine Your Mortgage Experience
At Northwood Mortgage, we are dedicated to providing exceptional mortgage services to our clients. With over 30 years of experience in the industry, our team of expert mortgage agents and brokers has helped thousands of individuals and families achieve their dream of homeownership.
Our Mission
Our mission is to provide personalized mortgage solutions that cater to the unique needs of our clients. We take pride in our ability to offer a wide range of mortgage products and services, including first mortgages, second mortgages, mortgage refinancing, reverse mortgages, and commercial mortgages. Our team of experts will work closely with you to understand your financial goals and provide customized solutions that meet your needs.
Our Services
At Northwood Mortgage, we offer a comprehensive range of mortgage services designed to help you achieve your financial goals. Our services include:
- Mortgage solutions: We offer a wide range of mortgage products, including fixed-rate and variable-rate mortgages, to help you purchase or refinance your home.
- Mortgage renewal: We can help you renew your existing mortgage and provide you with options to refinance or switch to a new lender.
- Mortgage calculators: Our online mortgage calculators allow you to calculate your mortgage payments, credit score, and affordability.
- Mortgage information: We provide educational resources and tools to help you make informed decisions about your mortgage.
- Reverse mortgages: We offer reverse mortgage solutions for homeowners aged 55 and above, allowing you to access the equity in your home.
- Commercial mortgages: We provide mortgage solutions for commercial properties, including office buildings, retail spaces, and apartments.
Our Expertise
With over 100 agents and brokers on our team, we have the expertise and experience to handle even the most complex mortgage applications. Our team is dedicated to providing exceptional customer service, and we pride ourselves on our ability to provide personalized solutions that meet the unique needs of our clients.
Broker Performance and Communication
The overall performance and communication of the brokers were a major concern for some customers. Richard Quelle's lack of professionalism and follow-up were criticized by Justin Blair, who felt dismissed and neglected throughout the pre-approval process. Similarly, Jennifer Northrup and Ken Northrup expressed frustration with the lack of communication and errors on paperwork, which led to delays and a negative experience.
Professionalism and Expertise
On the other hand, some customers praised the professionalism and expertise of the brokers. Daniele DeCicco highly recommended Richard Quelle for his patience, informativeness, and exceptional professionalism. Shea Violet had an amazing experience working with Sean Goodwin, who was always available to explain the situation and make it as simple as possible.
Overall Experience
The overall experience with Northwood was a mixed bag. While some customers were extremely satisfied with their brokers, others were left feeling frustrated, disappointed, and not impressed.
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