At DeCoste Electrical & Ventilation Ltd., we take pride in being a local, family-owned, and operated business dedicated to delivering safe, reliable, and quality services to both commercial and residential customers in Antigonish, Guysborough, and neighboring communities. Our founder, Kevin DeCoste, started the business in 1986 with a guiding principle of providing quality workmanship at a fair price. Over the years, our company has grown in size and scope, and today we employ 16 full-time employees, providing electrical and HVAC installation, maintenance, and repair services to both commercial and residential clients, as well as general electrical contracting services.
Our Mission
Our mission is to be the best in our industry through serving our community with integrity and offering quality service and workmanship at a fair price, while creating a safe and respectful workplace for our greatest asset, our people. We are committed to operational excellence, and our people share a set of core values: honesty, accountability, safety, teamwork, and respect. These values represent how we operate our business, lead our team, and serve our customers.
Our Services
At DeCoste Electrical & Ventilation Ltd., we offer a diverse range of services to customers, including residential and commercial electrical and ventilation, general electrical contracting, fire and security alarm installation, data system installation, and more. Our services are designed to meet the unique needs of our customers, whether it's a residential homeowner or a commercial business. We take pride in our work, and when you welcome us to your home or job site, we strive to give you the best experience we can. Our team of trained professionals brings experience, professionalism, and reliability to every job we do.
Our Experience
With over 30 years of experience serving our community, we have built a reputation for providing quality electrical and ventilation services to both commercial and residential customers. Our team has worked hard to build lasting relationships with our partners and clients, and we are committed to continuing to provide the highest level of service and workmanship to our customers.
Customer Service Issues
Decostes, a local business, has been criticized for their customer service. A customer, Sherri MacEachern, had a poor experience after purchasing an air exchanger and air to air outside heat pump from them. She rated her experience 1 star.
The customer reported damage to the unit which the owner was initially unwilling to acknowledge. Despite this, the owner offered a $100 discount to resolve the issue. However, when Sherri faced a heating system problem, Decostes refused to send a service technician, citing COVID-19 as the reason. Sherri was disappointed by the lack of empathy and felt that the business was not living up to expectations, especially during the holiday season.
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