Get ready to ride and warm up with Valley Stove & Cycle!
Valley Stove & Cycle is a family-owned business located in the heart of the Annapolis Valley in Nova Scotia, Canada. Since 1977, our store has been dedicated to providing top-quality products and services to our customers. Our recent relocation to Kentville in 2015 has allowed us to expand our offerings and better serve our community.
Our History
From humble beginnings, our store has grown and evolved to meet the changing needs of our customers. In 2015, we purchased the historic "Rockwell Building - Est 1910" at 353 Main St, Kentville, which has given us the space to expand our product lines and services. We're proud to be a part of the local community and are committed to providing exceptional customer service and quality products.
Our Services
At Valley Stove & Cycle, we offer a wide range of products and services to meet your needs. On the bike side of our business, we carry some of the best brands like Specialized, Giant, and Gazelle E-bikes from Holland. Our knowledgeable staff can help you find the perfect bike for your needs, and our full-service shop is equipped to handle everything from complete builds to suspension service and hydraulic brake bleeds. We also offer several tuneup packages to keep your bike in optimum working performance.
In addition to our bike services, we also provide professional installation, maintenance, and repair of stoves, including wood, propane, and pellet stoves. Our team of experts can ensure that your stove is installed and working properly, providing you with the warmth and comfort you need.
During the winter season, we offer snowshoe rentals and sales, as well as a complete supply of crampons to keep you safe on your winter adventures. Our clothing selection includes a wide range of cycle clothing to keep you comfortable and looking good while out on your ride.
Our Commitment
At Valley Stove & Cycle, we're committed to providing exceptional customer service, quality products, and expert advice. We're proud to be a part of the local community and are dedicated to helping our customers achieve their goals, whether it's finding the perfect bike or keeping their home warm and cozy.
Customer Experience
The reviews of Valley Stove and Cycle are mixed, with some customers praising the team's personability, great service, and willingness to help. On the other hand, some customers have had negative experiences, citing communication issues, unreliable service, and failure to meet expectations.
Positive Experiences
Several customers have had positive experiences with Valley Stove and Cycle. They have praised the team's friendly and personable nature, great service, and willingness to help. They have also commended the store's quick and efficient service, with one customer's stove door seal being replaced and their stove functioning better than ever before.
Negative Experiences
However, some customers have had negative experiences with Valley Stove and Cycle. One customer felt ignored and neglected during the COVID-19 pandemic, with no updates being provided on their order despite a significant deposit being paid. Another customer experienced unreliable service, with their order being delayed multiple times and no communication being provided. A third customer was unhappy with the store's communication and service, feeling that they were not treated fairly and that the store failed to meet their expectations.
Communication Issues
Several customers have highlighted communication issues with Valley Stove and Cycle, with some feeling that they were not provided with adequate updates on their orders or issues. One customer felt that the store was unresponsive and failed to follow through on promises, while another customer was unhappy with the store's lack of transparency and communication.
Recommendations
Despite some negative experiences, some customers have recommended Valley Stove and Cycle, citing the store's friendly and helpful staff, as well as their willingness to go above and beyond to meet customer needs.
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