A Family-Run Business Committed to Excellence
Malcolm Excavating Inc. is a family-run business with deep-seated expertise in all aspects of excavation and site work. Since our inception, we've been driven by a dedication to delivering meticulous workmanship, exceptional customer service, and remarkable value to our clients.
Dedicated Expertise Across Industries
Our diverse team of professionals possesses extensive experience in serving both commercial and residential clients across various sectors. We offer comprehensive services including:
Commercial & Industrial
- Construction site preparation & grading
- Septic system installation & repair
- Utility installation & excavation
- Foundation and basement excavation
Agricultural
- Agricultural field preparation & drainage
- Manure management & composting
- Trenching & utility installation
Municipal
- Road construction & rehabilitation
- Park & playground development
- Infrastructure installation & repair
Residential
- Basement & foundation excavation
- Lot preparation & drainage
- Driveway & patio installation
- Septic system installations
Our Promise & Values
At Malcolm Excavating Inc., we pride ourselves on:
- Professionalism: We adhere to the highest standards of industry practices and safety regulations.
- Efficiency: We prioritize effective time management and organization to ensure projects are completed on schedule.
- Communication: We maintain open and regular communication with clients throughout the entire process.
- Quality: We hold ourselves to the highest standards of workmanship, ensuring your satisfaction.
- Customer Focus: Client satisfaction is our top priority. We are committed to providing personalized attention and exceptional customer service.
Dedicated to Community
Beyond delivering exceptional services, we actively contribute to the well-being of our community. We have worked with various local organizations such as the Norwich Community Splash Pad, Optimist Club of Norwich, and the Norwich Lions Club. We are committed to supporting and enriching the lives of those around us.
Overall Experience
The reviews of Malcolm Excavating are largely positive, with a mix of exceptional customer service and professionalism, as well as some negative comments about the company's drivers.
Customer Service
Malcolm Excavating has received high praise for its customer service, with one reviewer thanking the team for their prompt and professional response to a sewer emergency. The team, from Nathan to the installation crew, was commended for their hard work and dedication to getting the job done quickly.
Workplace Culture
One reviewer, an employee of the company, praised the workplace culture at Malcolm Excavating, describing it as a "great place to work" where people are treated like family members. The company's growth and investment in new trucks and equipment were also highlighted as positive aspects.
Negative Comments
However, there were some negative comments about the company's drivers, with one reviewer describing them as "the worst" and accusing them of having no manners and failing to return calls. Another reviewer expressed concern about the company's treatment of driveways and laneways, citing concerns for the safety of children and pets.
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