Business Details
50+ Years
experience
Your Trusted Logistics Partner for Omnichannel Retail Success
National Logistics Services (NLS) is Canada's leading retail logistics provider for global lifestyle brands, specializing in delivering consistent omnichannel brand experiences. With over 50 years of industry expertise, we combine strategic infrastructure, transportation partnerships, and advanced technology to optimize supply chain efficiency for apparel, footwear, and specialty goods brands. Our Great Place to Work certification reflects our commitment to fostering a culture of integrity, empowerment, and client-centric solutions. We offer customized fulfillment, transportation management, and cross-border logistics while maintaining North American regulatory compliance.Our value-added services include kitting, product personalization, and inventory optimization, supported by 9 strategically located distribution centers. Through dedicated customer support and scalable solutions, we help brands navigate seasonal demands and channel shifts while prioritizing transparency and long-term partnerships. Our AI-driven analytics and cloud-based platforms enhance operational visibility, ensuring timely delivery and cost savings of up to 20% on cross-border operations.
Services
Fulfillment Solutions
Transportation Services
E-Commerce Fulfillment
Crossdock Services
Distribution Replenishment
Reverse Logistics
Inventory Management
Order Fulfillment
Returns Processing
Cross-Border Logistics
Details
- Year established: 1967
Highlights and features
- We offer 50+ years of specialized experience in retail logistics for lifestyle brands
- Our 9 strategically located distribution centers ensure nationwide efficiency
- We implement AI-driven analytics for real-time supply chain visibility
- Our cross-border expertise saves clients up to 20% on duty and tariff costs
- We provide customized value-added services including product personalization and kitting
Associations and certifications
- Great Place to Work
Services
Fulfillment Solutions
Our customized fulfillment solutions support e-commerce and brick-and-mortar operations with inventory management, kitting, and seasonal scalability. We handle product personalization, subscription box fulfillment, and marketing inserts while leveraging AI analytics for demand forecasting. Our 9 distribution centers ensure efficient order processing and delivery across North America.
Transportation Services
We provide comprehensive transportation management for inbound, outbound, and reverse logistics including Section 321 compliance. Our services cover full truckload, less-than-truckload, and cross-border solutions with optimized routing. Strategic partnerships ensure reliable delivery to all major Canadian retail destinations.
Crossdock Services
Our crossdock facilities in Eastern and Western Canada reduce handling costs while expediting product distribution. This service streamlines inventory transfer between transportation modes, minimizing storage requirements and improving order fulfillment speed for time-sensitive retail operations.
E-Commerce Fulfillment
We specialize in omnichannel e-commerce solutions including De Minimis Section 321 compliance, inventory synchronization, and returns management. Our systems integrate with multiple sales platforms while offering cost-effective cross-border delivery options for US-bound orders under $800.
Distribution Replenishment
Our distribution network ensures optimal product availability through real-time inventory tracking and automated replenishment systems. We manage vendor compliance, storage optimization, and precision order allocation to maintain seamless retail operations across multiple channels.
People
Mark Dienesch
President
With extensive experience across startups and multinational corporations, Mark leads with a people-first philosophy that drives operational excellence and rapid problem-solving in dynamic logistics environments.
Ian Sinclair
EVP, Commercial Solutions
Ian brings decades of logistics industry expertise in developing strategic commercial solutions that align with evolving client needs and market demands.
Kirk Short
EVP Supply Chain
Kirk oversees supply chain operations with a focus on optimizing distribution networks and implementing innovative logistics strategies for complex retail environments.
Lindsey Billing
EVP Technology
Lindsey leads technology initiatives integrating AI and cloud platforms to enhance supply chain visibility and operational efficiency across omnichannel networks.
Michelle Olbrich
VP, Client Solutions
Michelle specializes in creating tailored logistics solutions that address specific client challenges while maintaining alignment with brand values and market requirements.
Questions
What is Section 321 logistics?
Section 321 is a U.S. customs provision allowing duty-free entry for shipments under $800 USD, optimizing cross-border e-commerce efficiency and cost savings.
How does NLS handle cross-border logistics?
We leverage Section 321 compliance and strategic distribution centers to reduce cross-border costs by up to 20% while ensuring regulatory compliance for U.S. market access.
What technology platforms do you use?
NLS employs AI analytics, Microsoft Azure, and Snowflake cloud platforms for real-time supply chain visibility, demand forecasting, and operational optimization.
Can you manage seasonal inventory fluctuations?
Our scalable solutions and seasonal scalability services handle peak demand periods with flexible storage, workforce management, and expedited fulfillment capabilities.
How do you ensure order accuracy?
We implement automated inventory tracking systems, barcode scanning, and quality control processes to maintain 99.8% order accuracy across all fulfillment operations.
What value-added services are available?
We offer product personalization, kitting, subscription box fulfillment, marketing inserts, and store-ready packaging to enhance brand experiences throughout the supply chain.
