Pets are our passion. And keeping them healthy is our #1 priority.
Heritage Design is a renowned name in the deck and fence industry, proudly serving Kitchener, Waterloo, Cambridge, Wilmot, and beyond for over 35 years. Our team of experienced professionals is dedicated to providing exceptional service, top-quality products, and unparalleled craftsmanship to our valued customers.
Our Intent
At Heritage Design, we strive to offer an experience like no other. Our intent is to provide open, honest communication throughout your entire backyard renovation project. We believe that being on the same page from start to finish means you'll end up with exactly what you've had in mind. Our goal is to exceed your expectations and build a long-lasting relationship with you.
Our Services
We offer a wide range of services to transform your outdoor living space into a haven of relaxation and entertainment. Our team specializes in designing and installing decks, fences, roofs, pergolas, sheds, and railings that not only enhance the aesthetic appeal of your home but also increase its value.
Decks
When it comes to deck designs, the sky is nearly the limit. Our crew at Heritage Design is here to professionally design and install your dream deck, whether you prefer composite decks, wood decks, or vinyl decks. We use only the highest quality materials and pay careful attention to detail to ensure that your deck is both functional and beautiful.
Fencing
Whether you are looking to add privacy, protection, or some WOW factor to your yard, Heritage Design has you covered with a variety of fencing options. From wood fencing to iron fencing, vinyl fencing, and chain link fencing, our team will help you choose the perfect fence that suits your style and budget.
Roofs and Pergolas
Relaxing under a covered deck in the middle of a scorching summer day is blissful. A fully shingled, watertight roof or pergola off the back of your home or free-standing in your yard provides shade, privacy, and protection from the weather. Our team will work with you to design and install a roof or pergola that complements your home and meets your needs.
Custom Work
At Heritage Design, we understand that every customer is unique, and every project is special. That's why we offer custom work to cater to your specific needs and preferences. Whether you need a custom deck, fence, roof, or pergola, our team will work with you to bring your vision to life.
The HD Experience
Our team is dedicated to providing an exceptional experience to our customers. From our initial consultation to the final installation, we ensure that every step of the process is smooth, efficient, and stress-free. Our installers are knowledgeable, friendly, and professional, and our estimators will work with you to create a personalized plan that meets your budget and exceeds your expectations.
Our Legacy
With over 40 years of combined experience in the industry, our staff is equipped to handle every situation quickly and competently. We pride ourselves on outstanding presentation and knowledge, and our top priority is to do the job perfectly the first time because a satisfied customer is always our goal.
Heritage Design Review Summary
Heritage Design has been reviewed by several clients, showcasing a mix of positive and negative feedback. Here is a detailed summary of the reviews.
Positive Feedback
- Excellent Workmanship and Customer Service: Sharon Coughlin rated the company 5 stars for their excellent work on a retaining wall repair. They were described as professional, polite, and efficient, completing a 2-day job in just one day. Similarly, Amanda C. gave a 5-star rating for their beautiful Trex deck with Rain Escapes. Special thanks were given to Justin for his professionalism and communication throughout the project.
- Quality Workmanship and Timely Completion: D. Wendland rated the company 5 stars for their deck re-skinning project. The installers were friendly, professional, and reliable, completing the job in less than a day and leaving the yard tidy. Jason Lafantaisie also gave a 5-star rating, praising the quality of work and commitment to excellence.
- Professionalism and Handling of Difficult Situations: Chantelle James rated the company 4 stars for their professionalism and ability to handle difficult situations. They were pleased with the work done on their wood fence, metal fence, and metal gate, as well as the crews' interactions with the neighbors.
Negative Feedback
- Poor Customer Service and Warranty Issues: Steve Kalbfleisch rated the company 1 star due to their poor customer service and handling of a warranty issue. He experienced a 4-week wait for a replacement quote for a failing composite deck, and the company refused to cover any part of the replacement cost.
- Communication Issues and Delays: Yuri Goron rated the company 2 stars due to their failure to provide a quote after several months and numerous attempts at contact. Although they had a positive experience with Heritage Design in the past, this experience was disappointing.
Be the first to review Heritage Design.
Write a Review
