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A Family Business Focused on Quality and Service
North Pacific Window is a family-owned and operated business serving Vancouver Island and the Gulf Islands. With a dedication to providing exceptional quality products and outstanding customer service, we have become the trusted window and door experts in the region. We take pride in offering a warm, family-business feel alongside professional service, ensuring our clients have a positive and memorable experience with us.
Our Values
At North Pacific Window, we stand by these core values:
- Quality: We prioritize high-quality products and reliable workmanship.
- Integrity: We uphold ethical values and maintain transparency in all our dealings.
- Customer Focus: We prioritize excellent customer service and maintain open communication throughout the entire process.
- Community: We actively engage in the local community and contribute to its growth.
Our Services
We offer a comprehensive range of services to meet all your window and door needs, including:
- New Construction: Expert installation of new windows and doors in new homes.
- Renovation & Installation: Specialist services for replacing existing windows and doors in older homes.
- Folding & Sliding Doors: Elegant and functional folding and sliding doors for patios, rooms, and more.
- Windows & Doors: A diverse selection of high-quality windows and doors to meet your unique style and requirements.
- Consultations: Our experienced professionals can offer personalized advice on selecting the right products for your home.
Visit Our Showroom!
Our newly renovated showroom in Qualicum Beach provides an opportunity to see our products up close and discuss your project with a dedicated member of our team. We encourage you to visit us and discover the difference quality and service can make.
Overall Satisfaction
North Pacific Windows has received an overwhelmingly positive response from their customers. All reviews are 5-star ratings, indicating an exceptional level of satisfaction from the clients.
Installation and Service
The installation process was praised for its professionalism, efficiency, and respect for customers' homes. The technicians were described as "total professionals" who delivered on their promises and provided excellent service. The installation team was also commended for their attention to detail, cleanliness, and ability to work efficiently.
Quality of Products
The quality of the windows and doors was consistently praised, with customers reporting improved curb appeal, comfort, and overall satisfaction. The products were described as top-quality and excellent, with some customers noting that they exceeded their expectations.
Communication and Customer Service
The company's communication and customer service were also highlighted as exceptional. Customers appreciated the good advice given by the team, their prompt responses to questions, and their willingness to go above and beyond to ensure customer satisfaction.
Negative Feedback
However, one customer reported a negative experience. Brad McArthur was unhappy with the company's inability to cut two small pieces of glass within a reasonable timeframe, which led to a delay in completing the work. He chose to have the work done elsewhere, citing a much lower cost.
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