Delivering a Quality Product that Everyone can Afford
At Ultimate Spas & Power Sports, we are a locally owned hot tub company with a passion for delivering high-quality products and exceptional customer service. Our journey began in 1997 as a small home-based business, and over the years, we have grown to become a trusted name in the industry, with multiple retail stores serving Lethbridge and Medicine Hat.
Our mission is to provide our customers with a wide range of hot tubs, pools, and outdoor living products that cater to their unique needs and budgets. We take pride in our knowledgeable and skilled team of employees who work tirelessly to ensure that our customers receive the best possible experience. Whether you're looking for a relaxing hot tub, a luxurious pool, or a state-of-the-art outdoor living space, we have got you covered.
Our Services
We offer a comprehensive range of services, including hot tub repairs, rebuilds, and parts inspections, as well as pool building and maintenance. Our team of experts is dedicated to providing top-notch service that exceeds our customers' expectations. We also offer chemical balancing and testing services to ensure that your hot tub or pool water is safe and healthy for use.
Our Product Range
Our product range is designed to cater to diverse needs and preferences. We offer a wide selection of hot tubs, including the 100 Series, 200 Series, 400 Series, 800-900 Series, and Vita Series. We also have a range of pool supplies, chemicals, and filters to keep your pool clean and safe. In addition, we offer outdoor living products, such as billiards and game tables, gazebos, GMG smokers, massage chairs, and saunas.
What Sets Us Apart
What sets us apart from other hot tub and pool companies is our commitment to quality, customer service, and community involvement. We believe in building long-term relationships with our customers, and we strive to provide personalized service that meets their unique needs and preferences.
Exceptional Customer Service
Ultimate Spas has received numerous positive reviews, with most customers praising the exceptional customer service they received. Many reviewers highlighted the helpful and knowledgeable staff, including names like Devin, Sheldon, and Jason, who took the time to answer questions and provide guidance throughout the purchasing process.
Fair Prices and Wide Selection
Reviewers also appreciated the fair prices and extensive selection of hot tubs available at Ultimate Spas. Many customers mentioned that they shopped around before making a decision and ultimately chose Ultimate Spas due to the competitive pricing and wide range of options.
Deliveries and Installation
The delivery and installation processes were often praised, with some customers noting that their hot tubs were delivered quickly and efficiently. A few reviewers mentioned that any issues that arose were promptly addressed by the staff, who went above and beyond to ensure customer satisfaction.
Negative Reviews
However, one reviewer, Sarah Schmidek Portelance, shared a highly negative experience with Ultimate Spas, describing their service, installation, and quality of the inground pool as "beyond bad." The reviewer warned others to stay away from the company.
Kim U.'s Review
One reviewer, Kim U., expressed frustration with the company's inability to communicate effectively, noting that they did not receive a timely update about the status of their purchase.
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