Experience the difference with our personalized care and attention
Our Story
Facets Jewellery is a family-run business that strives to feature unique products, provide excellent customer service, and contribute positively to its community. Janette, the owner, jeweller, and goldsmith, grew up in California and developed a passion for goldsmithing and jewellery after taking jewellery-making courses in high school. Janette moved to Canada when she was 19 and began creating her own jewellery, selling it at local markets and festivals. Although originally self-taught, Janette pursued a number of learning opportunities and completed courses in lapidary and stone cutting. In 1992, she completed a certificate in Diamonds from the Gemological Institute of America in Carlsbad, California.
Over the years, Janette gained important experiences and skills by working as a goldsmith in a number of jewellery stores in Hamilton, Ontario. Later, when her children were small, Janette ran an independent business out of her home, which focused on repairs and custom work. In November of 1994, Janette opened Facets Jewellery in Caledonia, Ontario. The store was opened on a tight budget of five thousand dollars, expanding beyond those small beginnings over the years. Since opening her store, Janette has continued to pursue professional development opportunities in her field, including Stuller's Bench Jewellers workshop which is held each year in Louisiana.
Our Services
At Facets Jewellery, we offer a wide range of services to cater to your unique needs. Our jewellery collection features designer brands, fine jewellery, and estate jewellery. We also offer custom-made jewellery, beadwork, and stone setting services. Whether you're looking for a special piece for a loved one or a unique gift for yourself, our team is dedicated to helping you find the perfect item. Our expert jewellers and goldsmiths provide exceptional service, ensuring that every piece is crafted with precision and care.
Our Commitment
At Facets Jewellery, we're committed to providing excellent customer service, sourcing high-quality products, and contributing positively to our community. We're dedicated to building long-term relationships with our customers, and we strive to make every experience with us a memorable one. Our team is passionate about jewellery, and we're always happy to help you find the perfect piece or answer any questions you may have.
Overall Experience
The majority of customers have had an extremely positive experience with the jewelry store, praising the staff's helpfulness, knowledge, and passion for their work. Many customers have expressed their satisfaction with the unique and high-quality jewelry pieces, as well as the store's ability to create custom designs that exceed their expectations.
Customer Service
The staff, including the owners and their mothers, have been consistently praised for their excellent customer service. They are described as knowledgeable, friendly, and willing to go above and beyond to ensure customer satisfaction.
Product Quality
The quality of the jewelry pieces has been consistently praised, with many customers describing them as "beautiful", "unique", and "exquisitely curated". The store's ability to create custom designs and repair or redesign existing pieces has also been highlighted as a strength.
Community Involvement
The store's involvement in community activities, such as delivering impactful and fun activities to customers' doors, has been praised for its positive impact and ability to engage with the community.
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