Warming Your Home, One Fireplace at a Time.
At our store, we pride ourselves on offering the highest quality hearth and home products to our customers. With a wide range of products from top manufacturers such as Napoleon, Renaissance Fireplaces, Pacific Energy, Dimplex, RSF, Blaze King, Hampton, Regency, Sherwood Industries, Enviro, Jotul, Harman Stoves, and Timberwolf, we are confident that we can find the perfect solution for your home heating needs.
About Our Services
Our knowledgeable and friendly staff are dedicated to providing exceptional customer service and ensuring that our customers find the perfect product for their needs. We offer no-charge sales consulting, and our experts will work with you to find the perfect solution for your home. We also take custom orders for North American made patio furniture, so you can be sure to find exactly what you're looking for. Whether you're looking for a wood stove, fireplace, or patio furniture, we have you covered.
Our Products
We offer a wide range of products, including wood stoves, fireplaces, patio furniture, and more. Our products are designed to provide exceptional quality, style, and ambiance, while also being environmentally friendly and efficient. We are proud to offer products from top manufacturers, and we back all of our hearth products with the most comprehensive warranty in the business. Our products are designed to provide you with the perfect combination of performance, style, and ambiance, and we are confident that you will find the perfect solution for your home.
Our Commitment to Quality
At our store, we are committed to providing the highest quality products and exceptional customer service. We believe in the importance of building strong relationships with our customers, and we are dedicated to ensuring that you are completely satisfied with your purchase. We believe that our commitment to quality and customer service is what sets us apart from the rest, and we are confident that you will experience the difference when you shop with us.
Installation and Service
Some customers have had satisfactory experiences with Fyre Place's installation and service. Installers have been described as professional, thorough, and willing to go the extra mile. Installers have also been praised for their ability to overcome obstacles and complete tasks efficiently. Additionally, customers have had good interactions with certain employees, such as Mark, who provided excellent service and was thorough and professional.
On the other hand, some customers have reported disappointing experiences with Fyre Place's installation and service. Installers have been criticized for their lack of professionalism and reluctance to provide assistance. One customer had to contact the store multiple times before receiving a response, and another customer was told to call the salesperson, who never replied.
Customer Service
Fyre Place has also been criticized for its customer service. Some customers have reported being ignored by staff, while others have had to wait for extended periods to receive assistance. The store's staff has been described as grumpy, and some customers have felt that they were not treated with respect.
However, some customers have had positive experiences with Fyre Place's customer service. Staff have been praised for their patience and willingness to answer questions, and some customers have received excellent service from certain employees, such as Paul.
Products and Installation
Some customers have been satisfied with the products they purchased from Fyre Place, including fireplaces and stoves. However, others have reported issues with the quality of the products, such as a noisy fan on a propane stove. Additionally, some customers have been disappointed with the installation process, which has been described as rushed or incomplete.
Overall Experience
Despite some positive experiences, many customers have been disappointed with Fyre Place's overall service. Some have reported feeling that they were not treated with respect, while others have been frustrated with the lack of professionalism and attention to detail. However, some customers have had positive experiences and have been satisfied with the service they received.
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