Resolving Family Law Issues with Compassion and Expertise
At Eric Gruscyk Insurance Agency, we take pride in being a leading insurance provider in Oakville, Ontario. With years of experience in the industry, our team of experts is dedicated to providing top-notch insurance solutions to individuals, families, and businesses. Our mission is to create a remarkable experience for our policyholders, building lifelong relationships and making every day count.
Our Services
We offer a comprehensive range of insurance products and services, including auto insurance, business insurance, home and property insurance, life insurance, living benefits, mutual funds, and vehicle loans. Our team of experienced professionals will work closely with you to understand your unique needs and provide personalized solutions that meet your specific requirements. Whether you're looking for competitive car and home insurance pricing in Oakville and Burlington or seeking expert advice on retirement and investment planning, we've got you covered.
Our Team
Our team is comprised of dedicated professionals who speak multiple languages, including English, Mandarin, French, Afrikaans, and Polski. Our office manager, Katarzyna Hekiert, has been with us for 19 years and can provide expert advice on auto insurance, motorcycle insurance, and more. Our customer relations representative, Xinyu Shui, is always ready to assist with your queries, while our multiple line representative, Ettiene Nel, can help with all your insurance needs. Our team is committed to providing exceptional service, making every day count, and doing what we say we will.
Our Commitment
We value our policyholders above all else. Our main concern is to create a remarkable experience for you, building a lifelong business relationship based on trust, transparency, and exceptional service. We're committed to being there for you every step of the way, providing guidance, support, and expert advice whenever you need it.
Excellent Customer Service
The majority of reviews praise the exceptional customer service provided by the agency, with several reviewers mentioning the professionalism, knowledge, and friendly demeanor of the agents. Maria Gaza, Eric, and Ettiene are specifically highlighted for their excellent service, with one reviewer stating that they went above and beyond to ensure customer satisfaction.
Mixed Reviews
However, there are also some negative reviews that raise concerns about the agency's competency and professionalism. Alex complained about the lack of professionalism and the failure to follow up on a quote, with one reviewer stating that they were left with no choice but to call again multiple times to obtain the quote. Jizhun Le and Saeid expressed similar concerns, with Jizhun citing dishonesty and Saeid accusing the agency of playing a low-ball game and incur unnecessary fees.
Unsatisfactory Experience
Saeid's review is particularly concerning, as they alleged that the agency failed to deliver on their promise, delayed the cancellation of their policy, and charged an additional fee. They also accused the agency of playing a dirty game and wasting their time and money. Another reviewer, Mikayla Allan, expressed satisfaction with the agency's service but noted that it's not perfect, stating that she had to call multiple times to get her questions answered.
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