We care about your move, and we'll make sure it's done right!
Our Legacy and Values
Portage Cartage & Storage has proudly served Winnipeg for over 70 years, built on a foundation of hard work, expertise, and genuine care. We take pride in our heritage, inspired by the early voyageurs who meticulously carried their canoes over land - a spirit of determination and adaptability that resonates within our team. Our core values of integrity, dedication, and unwavering customer service remain at the heart of everything we do.
Specialized Expertise
We are more than just movers - we are problem-solvers. Our skilled team offers unparalleled expertise in a wide range of areas, including:
- Residential Moving: From local relocations to long-distance moves, we handle everything with meticulous care and precision.
- Commercial Moving: Specialized services for office relocation, factory transfers, and multi-floor office buildings.
- Specialized Moving: Expertise in IT equipment, pianos, high-value goods, medical equipment, and specialized rigging needs.
- Storage Solutions: Safe and secure indoor warehousing, yard storage, and mobile self-storage options are available to meet your unique needs.
Dedicated to Excellence
Our commitment to excellence extends beyond just moving your possessions. We take pride in:
- Using only the most modern, clean, and reliable equipment.
- Carefully packing and securing your belongings.
- Providing clear communication and transparent pricing.
- Addressing every detail to ensure your complete satisfaction.
Customer-Focused Approach
We understand that every move is unique, with its own set of challenges and requirements. We listen carefully to your needs and develop a customized plan to ensure a smooth and stress-free experience. Our team is dedicated to exceeding your expectations and making your move as seamless as possible.
Commitment to the Community
Portage Cartage & Storage is an active member of the Winnipeg community and takes pride in supporting various local initiatives. We believe in fostering a strong sense of connection and responsibility within our city.
Issues with Customer Service
Some customers have reported having a negative experience with the company's customer service. The most common issue is that representatives are rude and unhelpful. For example, one customer was told to contact dispatch for information about their container, but the dispatcher was defensive and uncooperative.
Problems with Packing and Delivery
There have been issues with the company's packing and delivery services. In some cases, items have been broken or damaged during transit. Other customers have reported receiving incomplete or missing items. The company has also been criticized for its poor communication during the moving process.
Success Stories
Despite the issues, some customers have had a positive experience with the company. Several customers have praised the professionalism and care of the movers. One customer noted that the company handled their goods with the "utmost of care." Another customer was impressed with the company's ability to deliver their items efficiently and on time.
Unprofessional Behavior
Some customers have reported unacceptable behavior from the company's representatives. For example, one customer was criticized for the condition of their home before the move, even though it was in the process of being prepared for sale. Another customer was told to pick up boxes they were supposed to have delivered, which added to their frustration.
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