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Gotcha Covered is Niagara's leading provider of tablecloths, napkins, and chair covers for all your special events. We take pride in offering exceptional customer service, an unparalleled selection of fabrics and colours, and meticulous attention to detail.
Our Expertise
We specialize in providing elegant and stylish linens for:
- Weddings & Celebrations: Transform your event space with stunning tablecloths, napkins, runner, and chair covers, customized with exquisite bows and embellishments.
- Corporate Events & Conferences: Create a sophisticated and professional atmosphere with high-quality linens in vibrant and sophisticated colours.
- Social Gatherings & Parties: Make your party pop with vibrant colours, unique fabrics, and playful patterns.
A Customer-Centric Approach
At Gotcha Covered, we prioritize building long-lasting relationships with our clients. We take the time to understand your vision for your event and work collaboratively with you to select the perfect linens to enhance your setting.
What Sets Us Apart
- Extensive Selection: Choose from over 100 vibrant and elegant fabrics, from classic white to luxurious silks, to create a unique and personalized look.
- Professionalism Guaranteed: Our meticulous attention to detail and on-time delivery ensures your satisfaction.
- Exceptional Customer Service: Our friendly and knowledgeable team is dedicated to providing personalized and responsive communication throughout your planning process.
Our Commitment
Gotcha Covered is committed to providing exceptional value for our clients. We offer competitive pricing, generous rental periods, and flexible delivery and pickup options. We are confident that our linens will elevate your event and leave a lasting impression on your guests.
Communication Problems
The reviewers experienced poor communication with the company, resulting in a lack of trust and reliability. They felt that the company dropped the ball and failed to follow through on their commitments.
Unreliable Service
The reviewers were dissatisfied with the service they received, citing instances of unreturned phone calls and unmet promises. They felt that this level of unreliability was unacceptable, especially when dealing with important events.
Poor Customer Service
The reviewers had negative interactions with the company's employees, describing them as rude, stuck up, and unhelpful. They felt that the employees were not willing to accommodate their needs or provide satisfactory quotes.
Comparison to Competitors
One reviewer mentioned that they ended up choosing a different company, Simplistic Linens, which provided better communication and service.
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