Transforming Your Space, One Flame at a Time
A Legacy of Warmth and Inspiration
Scotts Fireplace has been the leading name in fireplace design and installation throughout Windsor and Essex County for over 25 years. Founded on a passion for the transformative power of fire, we specialize in crafting beautiful and functional fireplaces that elevate the ambiance of any space.
Empowering Your Vision
From traditional wood-burning stoves to contemporary gas inserts and electric fireplaces, our expert team helps you explore the diverse options available and achieve your vision. We take pride in offering personalized guidance, ensuring every detail is meticulously considered for a seamless and enjoyable experience.
A Comprehensive Approach
Our services extend far beyond simply installing the fireplace. We handle every aspect, from meticulous framing and drywalling to the finishing touches, using our exclusive stone products for a cohesive and aesthetically pleasing result. You can trust our seasoned professionals to manage every step of the process with meticulous attention to detail.
Exclusive Partnerships and Innovation
Partnering with renowned manufacturers like Travis Industries, we have access to the latest technologies and innovative products available. This allows us to offer diverse choices and ensure maximum efficiency, performance, and aesthetics.
A Commitment to Customer Satisfaction
Customer satisfaction is our top priority. Our dedicated staff is renowned for their exceptional service, responsiveness, and willingness to go above and beyond to ensure your complete satisfaction. We are proud to maintain a stellar reputation, earning recognition on Houzz for our unwavering commitment to excellence.
Our Services Include
- Consultation and design
- Installation and maintenance
- Custom fireplace surrounds and mantelpieces
- A diverse selection of fireplaces and inserts
- Expert technical support and troubleshooting
- Comprehensive project management from start to finish
Experience the Magic of Fire
Let Scotts Fireplace ignite the magic of fire in your home. Contact us today to schedule a consultation and discover the endless possibilities to transform your space with a stunning and functional fireplace.
Customer Service Experiences
The reviews provided highlight the wide range of customer service experiences with Scott's Fireplace, ranging from exceptional to disappointing.
Mixed Reviews
Several reviewers had positive experiences with Scott's Fireplace, praising the company's customer service, product knowledge, and installation quality. For example, Susanne Taylor White, Tarah Frances, Tammy Zeray Marocko, Rosemarie Catani, Tanis Bukowski, and Shannon Boutilier-Tilson all gave 5-star ratings and shared similar positive experiences with the company's staff, including helpful and knowledgeable representatives, efficient installation, and excellent customer service.
On the other hand, some reviewers had negative experiences. Alley Sea Ah gave a 1-star rating, stating that the company had ongoing service issues, and Ian Pillon also gave a 1-star rating, citing poor customer service and a lack of professionalism.
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