Get out on your bike and get stoked!
At the Bicycle Cafe, we are a group of passionate riders who want to help you get out on your bike, no matter what your ride looks like. As a full-service bike shop nestled in the valley of the world-famous Interior of British Columbia, we understand the importance of providing top-notch services and products to our customers.
Our Mission
Our guiding mission is to deliver superior quality to our customers both in products and services. It is of the utmost importance to us that we are stoked, and we aren't stoked until you, our customers, are stoked. Whether you're a recreational rider or a world cup pro, we have the bike and service for you!
Our Services
We offer a wide range of services, from safety checks to overhauls, to ensure that your bike is running smoothly and efficiently. Our experienced mechanics will work with you to identify any issues and provide a solution that fits your needs and budget. We also offer a variety of tune-up options, including our Classic Tune Up and Overhaul Service, to get your bike running like new.
In addition to our service options, we also carry a dynamic range of products from the most respected brands in the bike industry. With such a wide variety of options available in-store, we're able to provide you with bikes for any riding style, apparel and accessories to enhance your riding experience, and the expertise to take you to any wonderful place you wish to ride.
Meet Our Team
Our team is comprised of passionate riders who are dedicated to providing exceptional customer service and ensuring that you have the best possible experience at the Bicycle Cafe. From our general manager, Lachlan Sillitoe, to our senior mechanics, Niall Harris and Alex Neely, we have the expertise and knowledge to help you with any bike-related needs.
Our History
The Bicycle Cafe has been serving Kamloops for over 15 years, and we're committed to continuing to provide superior quality products and services to our customers for many years to come.
Staff and Customer Service
The staff at The Bicycle Cafe are highly praised for their exceptional customer service, friendly demeanor, and willingness to help. Many reviewers mentioned that the staff went above and beyond to ensure their needs were met, often exceeding expectations. They are described as genuine, helpful, and knowledgeable, making customers feel welcome and valued.
Shop Experience
The shop itself is also widely praised for its organization, great selection of products, and comfortable atmosphere. Reviewers appreciated the staff's ability to find products that were out of stock at other shops, and their willingness to special order items.
Positive Experiences
Many reviewers had positive experiences with the shop, including finding the perfect bike, receiving excellent advice, and enjoying the friendly and welcoming atmosphere. Some reviewers also appreciated the shop's support for local events and their commitment to customer service.
Negative Experience
One reviewer had a negative experience, feeling that the staff did not make an effort to help them with a specific issue. However, the shop responded to the review and apologized for the misunderstanding.
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