At The Diamond Studio, we are passionate about jewellery and dedicated to providing our clients with exceptional service and expertise. With 25 years of experience in diamond wholesale and jewellery manufacturing, and 15 years in jewellery retail, our team is well-equipped to guide you through the process of acquiring, re-designing, restoring, or caring for your treasured pieces.
Our Approach
Our approach is centered around building strong relationships with our clients, taking the time to understand their unique needs and desires. We believe that jewellery is a symbol of love, commitment, and celebration, and we are committed to helping you create pieces that will bring joy and beauty to your life. Whether you're looking for a stunning diamond engagement ring, a bespoke piece of jewellery, or simply need to repair or restore a treasured family heirloom, we are here to help.
Our Services
At The Diamond Studio, we offer a wide range of services, including:
- Diamond and coloured stone selection and procurement
- Custom jewellery design and manufacturing
- Jewellery repair and restoration
- Watch battery replacement
- Jewellery appraisal and valuation
Our expert team, led by President George Matamoros, is dedicated to providing unparalleled service and expertise. We are proud members of the Canadian Jewellers Association, and uphold a strict 13-point Code of Ethics to ensure that you can shop with confidence.
Our Philosophy
At The Diamond Studio, we believe that jewellery is a symbol of love, commitment, and celebration. We are dedicated to helping you create pieces that will bring joy and beauty to your life. Our philosophy is simple: we marry technology with art in design, combining traditional craftsmanship with modern techniques to create truly unique and breathtaking pieces.
Overall Experience
The reviews suggest a largely positive experience with the jewelry store, with customers appreciating the quality of products and service.
Product Quality
The products are consistently described as top-notch, with one reviewer mentioning "always top quality product" and another stating that the store sells "beautiful stuff for any budget".
Customer Service
Most reviewers praising the store's customer service, highlighting the friendly and knowledgeable staff, with one reviewer mentioning that they will "clean whatever you're wearing while you browse, free of charge". However, one reviewer had a negative experience with returns, stating that the customer service was "less than ideal".
Return Policy
The return policy seems to be a area of concern, with one reviewer expressing dissatisfaction with the process, describing the jewelry as "worthless once out the door".
Repeat Business
Several reviewers mentioned that they are repeat customers, indicating a high level of satisfaction with the store's products and services.
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