Where every piece is a reflection of your unique style
At Star-Set Jewellers, we are dedicated to providing unparalleled craftsmanship and exceptional service to our valued customers. With a commitment to detail, we offer custom jewellery design and repairs, ensuring that every piece is a reflection of your unique style.
Our Story
Star-Set Jewellers was founded by goldsmith David Frew in 1981, with a simple philosophy: to serve each customer the way they would like to be served, with knowledge, courtesy, and honesty. This philosophy has guided us for over 40 years, and we are proud to have built a reputation for trustworthiness and quality work.
Our Services
At Star-Set Jewellers, we offer a range of services designed to meet your unique jewellery needs. From custom design and repairs to engraving and appraisals, our team of expert goldsmiths and jewellers are dedicated to providing exceptional service and craftsmanship.
Our custom design services allow you to bring your dream jewellery to life, with our expert team working closely with you to create a one-of-a-kind piece that reflects your personal style. Our repair services are meticulous and thorough, ensuring that your beloved jewellery is restored to its former glory.
We also offer a wide selection of high-quality brands, ensuring that you can find the perfect piece of jewellery to cherish. Our commitment to customer satisfaction sets us apart, making us the go-to destination for all your jewellery needs.
Our Commitment to the Community
At Star-Set Jewellers, we believe in giving back to our community. We regularly donate to important charitable causes in the Ottawa Valley, and are proud to have supported organizations such as the Pembroke Regional Hospital Foundation and Hospice Renfrew.
Get Started
We invite you to explore our website, learn more about our services, and get started on bringing your jewellery dreams to life. Our team is always available to answer your questions, provide expert advice, and guide you through the process of creating or restoring your unique piece of jewellery.
Overall Experience
Reviews for Star-Set Jewellers are mixed, with some customers raving about their experience and others having a disastrous encounter. The common thread among the positive reviews is the friendly and knowledgeable staff, as well as the excellent quality of service and products.
Positive Reviews
Several reviewers praised the store for its exceptional service, with some even mentioning specific employees, such as David Frew, who were instrumental in making their jewelry experiences memorable. Many highlights the store's attention to detail, expertise, and willingness to help customers. The store's pricing was also commended, with some reviewers noting that it was more reasonable than bigger stores.
Negative Reviews
Unfortunately, one reviewer had a disastrous experience with the store, which started with a botched resizing of their engagement ring. The engraving on the inside of the ring was accidentally removed and replaced with large block letters featuring the reviewer's name misspelled. Despite this mistake, the store only offered to fix the spelling error and did not apologize or offer any further compensation.
Comparison
It's clear that Star-Set Jewellers has the capacity to deliver excellent service and products, but the negative review suggests that there may be a lack of attention to detail and accountability in certain situations.
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