Live Your Best Life, Naturally
Our Story
Equip Wellness Collective is a Canadian-based business that is passionate about holistic wellness and providing high-quality products for individuals and businesses alike. Our mission is to empower individuals to live their best lives by providing them with the tools and resources they need to prioritize their health and wellness.
Our Vision
We envision a world where people have the energy to enjoy life, and where they can live in harmony with themselves and the environment. We believe that by providing natural, sustainable, and effective products, we can make a positive impact on individuals and the planet.
Our Services
At Equip Wellness Collective, we offer a wide range of products and services that cater to individuals and businesses in the health and wellness industry. Our products include bath and body products, essential oils, yoga and meditation accessories, cleaning supplies, and more. We also offer a variety of clinic supplies, including massage lotions, oils, and gels, as well as linens and towels.
In addition to our products, we also provide educational resources and workshops to help individuals and businesses improve their knowledge and skills in the health and wellness industry. Our team is dedicated to providing exceptional customer service and support to ensure that our customers have a positive experience with our brand.
Our Values
At Equip Wellness Collective, we value slow living, sustainability, and the importance of taking care of oneself. We believe that by living a holistic lifestyle, individuals can improve their overall health and wellness, and make a positive impact on the environment. We are committed to providing products and services that align with our values and that make a positive difference in the lives of our customers.
Customer Service
Many reviewers have praised Vanessa, the owner of Equip Massage Supply, for her exceptional customer service. She is described as knowledgeable, helpful, and goes above and beyond to find the best products and provide the best service for her customers.
Quality of Products
Reviewers have also commended Equip Massage Supply on their high-quality natural and local products, which cater to the needs of massage therapists and others. The store offers a wide range of products, and Vanessa is always happy to educate customers about the products and their uses.
Convenience
The store is conveniently located, and customers can choose to pick up their orders or have them shipped. Vanessa is also responsive to customer inquiries and keeps customers informed about their orders.
Delivery
Reviewers have mentioned that Equip Massage Supply offers quick and reliable delivery, with some orders arriving the same day. The store also has an online presence, making it easy for customers to order products from the comfort of their own homes.
New Location
However, one reviewer had a negative experience with the new location of Equip Massage Supply. They reported that the store is located in the back of a hair salon, which can be deceiving if customers are looking for the store based on the website image.
Return Policy
The same reviewer was unhappy with the return policy of the store. They reported that the sheets they purchased shrank after being laundered, and when they tried to return them, the store refused to accept the return or offer a refund. The reviewer also mentioned that the store's website does not clearly outline their return policy.
Payment Issues
Another issue mentioned by the same reviewer was with the payment system. They reported that the store's Square payment device has a limit of $100 and will not accept multiple transactions from the same card. This caused a problem when they made a purchase that exceeded $100.
Conclusion
Overall, Equip Massage Supply has a positive reputation for providing excellent customer service, high-quality products, and convenient ordering and delivery options. However, the store's new location and return policy may need some improvement.
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