A Leading Provider of HVAC Services in Cochrane and the Foothills
Diamond Willow Mechanical has been proudly serving the Cochrane, NW Calgary, and Foothills communities with comprehensive heating, ventilation, and air conditioning (HVAC) services since 1994. Our team of experienced professionals is dedicated to providing trustworthy, reliable services that optimize your comfort and efficiency.
Our Expertise
We offer a broad range of services for both residential and light commercial properties, including:
Air Conditioning
- Installation, repair, and maintenance of all major brands and models
- Diagnostic and troubleshooting of cooling issues
- Preventative maintenance plans to ensure optimal performance
Boilers and Furnaces
- Repair, maintenance, and installation of high-efficiency boilers and furnaces
- Gas fitting and safety inspections
- Comprehensive diagnostics for heating system issues
Fireplaces and Inserts
- Installation, repair, and maintenance of various fireplaces and inserts
- Consultation on choosing the right fireplace for your home
- Inspection and cleaning services for optimal efficiency
Water Heaters
- Installation, repair, and replacement of traditional and tankless water heaters
- Troubleshooting and maintenance of electric and gas water heaters
- Routine inspection and flushing to prevent sediment buildup
Why Choose Diamond Willow Mechanical?
- Experience and Expertise: With over 25 years of experience in the industry, our technicians are highly skilled and certified to handle all your HVAC needs.
- Customer-Centric Approach: We prioritize your comfort and satisfaction, offering personalized solutions and exceptional customer service.
- Quality and Reliability: We use only the highest quality equipment and materials, and our work is guaranteed.
- Community Focus: As a locally-owned and operated business, we are dedicated to serving our community and providing reliable, trusted service.
Discover the Difference
At Diamond Willow Mechanical, we are committed to exceeding your expectations and ensuring your complete satisfaction. Contact us today to schedule a consultation and experience the difference our expertise and dedication can make in your home or business.
Customer Reviews Summary:
Diamond Willow is a well-regarded company in the field of heating and cooling systems. Their team, including Mike, Brooks, and other technicians, has been praised for their exceptional service and professionalism.
Customer Experience:
Customers appreciate the prompt response to their needs, the professionalism, and the commitment to providing high-quality workmanship. The company's ability to explain complex technical aspects in an understandable manner is highly valued by customers.
Strengths:
- Exceptional customer service
- Professionalism
- High-quality workmanship
- Competitive pricing
- Commitment to supporting local businesses
Weaknesses:
There have been some issues with customer satisfaction, such as a case where a customer felt they were not adequately compensated for an issue with a gas leak in their fireplace, despite the company's 30-day warranty.
Improvements:
To enhance customer satisfaction, the company could work on improving their warranty process and ensuring that all customers feel valued and supported.
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