Where great hair starts here, and your style is our priority
Yellow Cab of Victoria has been proudly serving the people of Greater Victoria, BC, Canada since 1921. We are a family-owned and operated business that has built a reputation for providing a safe, comfortable, and reliable taxi service. With over 180 taxis and 5 wheelchair-accessible vehicles, we are committed to providing exceptional service to our customers.
Our Mission
At Yellow Cab of Victoria, our mission is to provide a personalized and efficient taxi service that exceeds our customers' expectations. We strive to deliver a high-quality service that meets the needs of our business and corporate clients, as well as individuals and families.
Our Services
We take great pride in our combined fleet of over 110 taxicabs, which are available 24/7. Our fleet includes over 70 hybrid-electric vehicles, making us the largest taxi company in Victoria. We have a strong presence in government, corporate, hotel, restaurant, nightclubs, and retail locations.
We are committed to providing the highest standard of customer convenience and service. Our automated online Taxi Card system combined with our professional management team ensures that our customers receive the most efficient, courteous, and comfortable transportation service available. Our technologically advanced computerized dispatch system and GPS technology assist in connecting customers to taxis in the most efficient manner possible.
What We Offer
24/7 Service: We are available 24 hours a day, 7 days a week, 365 days a year.
Fastest and Most Reliable Taxi Service: We have a large fleet of vehicles and a sophisticated dispatch system that ensures a quick and reliable response.
Clean and Comfortable Cabs: Our vehicles are cleaned daily, both inside and out, and are well-maintained to ensure a comfortable ride.
Acceptance of Major Credit and Debit Cards: We accept all major credit and debit cards as a convenient payment option.
Friendly and Courteous Drivers: Our drivers are trained to provide exceptional customer service and ensure a safe and pleasant ride.
Why Choose Yellow Cab of Victoria
Convenience: We offer a convenient online booking system that allows you to book a taxi in under 10 seconds.
Priority Service: We provide exclusive priority service to our customers.
Technologically Advanced System: Our sophisticated dispatch system and GPS technology ensure a quick and efficient response to your booking.
Wide Range of Vehicles: We have a large fleet of vehicles, including wheelchair-accessible taxis, to meet the needs of our customers.
24/7 Customer Service: We are available 24/7 to assist with any queries or concerns you may have.
Conclusion
At Yellow Cab of Victoria, we are dedicated to providing a safe, comfortable, and reliable taxi service that exceeds our customers' expectations. We pride ourselves on our commitment to customer satisfaction, our technologically advanced systems, and our friendly and courteous drivers. Whether you need to get to work, head to an event, or simply want to enjoy a night out, we are here to help.
Positive Experiences
Some passengers have reported positive experiences with Yellow Cab, including helpful dispatchers, patient and nice drivers, and accessible vans for wheelchair users.
Issues with Dispatch and Scheduling
Several reviewers have reported issues with dispatch and scheduling, including long wait times, incorrect addresses, and cancelled bookings. Some passengers have experienced frustration with dispatchers who appeared unhelpful or untruthful about the status of their cabs.
Accessibility Concerns
Multiple reviewers have expressed concerns about the accessibility of Yellow Cab's services, including the lack of wheelchair-accessible vehicles and long wait times for passengers with disabilities.
Driver Behavior and Quality
Some passengers have reported negative experiences with drivers, including poor customer service, lack of professionalism, and unsafe driving practices. However, others have praised drivers for their courtesy, promptness, and understanding.
Communication and Customer Service
Many reviewers have criticized Yellow Cab's communication and customer service, citing issues with dispatchers, booking systems, and a lack of transparency about wait times and cab availability.
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