Creating Smiles for the Entire Family
Dedicated Strata Management for Metro Vancouver & Fraser Valley
CrossRoads Management is a boutique property management company specializing in the tailored management of residential and mixed-use Strata Corporations across Metro Vancouver and the Fraser Valley. We take pride in fostering vibrant and well-maintained communities by leveraging our expertise, fostering communication, and prioritizing accountability.
Experienced Team, Customized Solutions
Our team of seasoned professionals, led by industry veteran Gerry Blanchard, boasts extensive experience in all aspects of strata management. We understand that no two buildings are the same, which is why we tailor our services to your specific needs. Whether you require full-service management or prefer a more hands-off approach, we'll work with you to create a customized service plan that meets your unique requirements.
Dedicated to Communication and Transparency
Effective communication is at the heart of our philosophy. We prioritize open communication with Owners, Council members, contractors, and tenants through regular updates, clear documentation, and proactive reporting. We believe in building trust through transparency and accountability, ensuring you are always well-informed and involved in the management of your property.
Strata Management
- Comprehensive property management including financial management, maintenance, and communication
- Responsive emergency services and tenant management
- Dedicated account manager for personalized communication
- Expertise in freehold, leasehold, bareland, and mixed-use properties
Rental Management
- Comprehensive tenant acquisition and screening
- Detailed rent collection and financial reporting
- Property maintenance and repair coordination
- Responsive tenant communication and support
Our Commitment
At CrossRoads Management, we are dedicated to exceeding your expectations and fostering a thriving community in your Strata. We believe in building strong relationships with our clients and treating their properties as our own. With us, you can expect:
- Responsive and reliable service
- Personalized attention and client-centric approach
- Transparent and accountable management
- Expertise in navigating industry regulations and challenges
- Consistent communication and updates throughout the process
General Impressions and Concerns
The reviews highlight a mix of positive and negative experiences with Crossroads Property Management. Some reviewers praise the professionalism and helpfulness of certain staff members, while others express frustration and disappointment with the company's overall performance.
Positive Experiences
Some reviewers have had positive interactions with specific staff members, such as Shauna and Richard, who were described as courteous, helpful, and solution-oriented.
Negative Experiences and Concerns
The majority of reviewers have reported negative experiences with Crossroads Property Management, citing issues with professionalism, responsiveness, and quality of service. Common concerns include:
- Unprofessional behavior: Reviewers have reported rude and dismissive behavior from property managers, including yelling, swearing, and hanging up on calls.
- Lack of knowledge and experience: Some reviewers have questioned the company's familiarity with standard strata bylaws and procedures, leading to delayed or neglected essential matters.
- Poor communication: Reviewers have reported difficulties in getting responses to their queries, and receiving incomplete or inaccurate information.
- Biased and unfair treatment: Some reviewers have accused the company of favoritism and discrimination towards certain tenants or owners.
- Incompetence and neglect: Reviewers have reported instances of neglect, such as unattended weeds and broken doors, and a lack of proactive maintenance.
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