Connect with Confidence, Experience the Difference
CIK Telecom Inc. is a leading independent internet service provider that has been proudly serving Canadians for over 20 years. Founded in 2003 in Toronto, Canada, our company has grown exponentially, now boasting a team of over 500 dedicated employees across strategically located offices in Canada, the United States, China, India, Pakistan, and Morocco.
Our Mission
At CIK Telecom Inc., our mission is to provide our valued customers with exemplary internet, TV, and phone services that cater to their unique needs and preferences. We strive to deliver exceptional customer experiences through our innovative solutions, prompt technical support, and competitive pricing.
Our Services
Our comprehensive range of services includes:
- SuperFibre Internet plans, offering high-speed internet connectivity with unlimited usage
- Digital TV plans, featuring over 100 local channels, 100+ overseas channels, and thousands of HD movies
- Home Phone plans, providing unlimited Canada-wide calling with 12 FREE calling features
- Home Security plans, offering 24/7 home monitoring, guard dispatch, and lower home insurance rates
- Mobility services, including mobile plans and parental control features
- Bundle plans, combining internet, TV, and phone services for added convenience and cost savings
Our Commitment
At CIK Telecom Inc., we are committed to delivering exceptional customer service, ensuring that our customers receive the support they need to stay connected. Our dedicated team of technical experts is available 24/7 to address any queries or concerns, ensuring a seamless and hassle-free experience.
Celebrating 20 Years of Success
As we celebrate our 20th anniversary, we would like to extend our sincere gratitude to our valued customers for their unwavering support and trust in us. We look forward to continuing to innovate and serve our customers with the same passion and dedication that has driven our success.
Internet Speed and Reliability
The majority of reviewers experienced poor internet speeds, with some mentioning specific timing of slow speeds (e.g., 5:45-11pm EST). Others mentioned that their internet connection speeds took months to resolve.
Customer Service
Many reviewers expressed frustration with the customer service, describing it as unhelpful, incompetent, and rude. Some mentioned being transferred to different departments, experiencing long wait times, and being disconnected from calls.
Contract and Billing Issues
Several reviewers mentioned issues with contracts, billing, and cancellation policies. Some were forced to upgrade to more expensive packages due to poor internet speeds, while others were charged for a year's worth of service without their consent.
Positive Experiences
A few reviewers had positive experiences with CIK, mentioning helpful and patient customer representatives, good internet speeds, and reasonable prices.
General Consensus
The majority of reviewers do not recommend CIK due to poor internet speeds, unhelpful customer service, and contract and billing issues.
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