Transform Your Backyard into a Peaceful Oasis
Passionate about backyard wellness, Backyard Pleasures is your trusted partner for all your hot tub and pool needs in Vernon. We believe in enhancing your outdoor experiences and promoting a healthy, curated backyard.
Products
- Premium Hot Tubs & Pools: Choose from in-ground, on-ground, above-ground pools, and hot tubs to create your perfect backyard oasis.
- Eco-Friendly Solutions: We prioritize sustainability with innovative pool winterizing programs and environmentally-conscious product choices.
- Accessories & Supplies: From robotic cleaners to chemicals and parts, we have everything you need to keep your aquatic haven pristine.
Services
- Expert Installations: Our skilled technicians provide seamless installations for new pools and hot tubs.
- Comprehensive Maintenance: Stay relaxed with regular pool and hot tub maintenance services.
- Professional Openings & Closings: Ensure worry-free enjoyment and protection for your investment.
A Commitment to Sustainability
Backyard Pleasures actively seeks sustainable solutions to reduce our environmental impact. We:
- Have saved millions of gallons of water through our innovative winterizing program.
- Partner with suppliers who prioritize eco-friendly products and technologies.
- Aim to offer a diverse selection of sustainable pool and hot tub options.
Coast Spas: Luxury Meets Innovation
Enjoy the exceptional quality and craftsmanship of Coast Spas hot tubs. From entry-level models to luxurious masterpieces, we offer a range of options to suit your needs and budget.
Contact Us Today
Contact Backyard Pleasures today and let us help you create the backyard sanctuary you've always dreamed of. We are dedicated to providing exceptional customer service and building lasting relationships with our valued clients.
Disappointing Experiences
Several customers have shared negative experiences with Backyard Pleasures. One customer, Shelley Pope, had a terrible experience with the business, stating that they took two months and six phone calls to deliver a hot tub cover and that the representative was rude on the phone. Another customer, Naz Amiralaei, contacted the business to fix a leaking hot tub but they never showed up after making promises and offered poor scheduling.
Lack of Communication and Follow-up
Several negative reviews have highlighted the lack of communication and follow-up from the business. Customers have reported being ignored, told different dates for completion, and never receiving a call to update them on their job status. For example, Yuriy Babenko had to wait for hours for someone to show up to fix his hot tub, only to be told that they would come at a later time.
Poor Customer Service
Other customers have reported poor customer service, including long wait times, being treated rudely, and being given runaround. Mitzi Fortin's husband had to take his pool pump in and was told it would be ready by the end of the day, but it was still not ready three days later.
Competing with Expectations
In some cases, customers' expectations have been set too high, leading to disappointment. For example, Rob World's aunt paid full payment for a job but it was not completed, and he is still waiting for the work to be finished.
Positive Experiences
While some customers had negative experiences, others have reported positive experiences with the business. Wellokthen, for example, received great advice from a young lady and was able to get their pool started with ease. Mich Bell saved over $200 on a hot tub cover and was pleased with the service. Crystal Morin was helped find an O-ring for her pool pump and was extremely grateful for the assistance.
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