Maclure's Cabs is a Vancouver-based taxi service company that has been providing reliable and trustworthy transportation solutions to residents and visitors of the beautiful city of Vancouver since 1911. With over 100 years of experience, we have established ourselves as one of the most experienced and trusted companies in the area, committed to using only top-class, cleaner vehicles, unmatched customer service, and professional drivers.
Our Services
We offer a wide range of services to cater to the diverse needs of our clients. From our standard taxi service to specialized services for customers with disabilities and seniors, we have got you covered. Our fleet of 103 vehicles, including 15 wheelchair accessible vans, is equipped with state-of-the-art computerized systems, Global Positioning System, and close circuit cameras to ensure safety and efficiency. Our services include door-to-door airport taxi services, taxi tours, non-emergency medical visits, free wake-up call service, pre-booking for special occasions, and pick-up and drop-off services for concerts, games, lunch, and dinner.
Our Commitment
At Maclure's Cabs, we are committed to providing 100% customer satisfaction. We understand that the quality of our service depends largely on our fleet and staff, which is why we invest heavily in training our phone operators and drivers to be knowledgeable, friendly, and experts in their respective fields. We take pride in our ability to coordinate passengers with vehicles efficiently, ensuring that our clients receive prompt and reliable service.
Our History
Maclure's Cabs was founded in 1911 by Donald C MacLure, making us the oldest cab company in the Lower Mainland. We have a rich history of providing tours around Stanley Park and servicing Vancouver and surrounding areas, including the Vancouver International Airport. Over the years, we have evolved to become one of the most trusted and reliable taxi service companies in the area.
Driver Quality and Customer Service
Maclure's taxi service has been praised for its friendly and polite drivers. Many customers have appreciated the help and assistance provided by the drivers, especially in difficult situations such as snowy conditions or when dealing with luggage. Some drivers have been noted for their professionalism and helpfulness, like Hung, who was described as an "absolute godsend" during a snowy trip to the airport.
However, not all drivers have received positive feedback. Some have been criticized for their lack of professionalism, such as not wearing masks during trips, covering the meter, and reeking of garlic in the car. Additionally, one driver was described as throwing luggage and almost causing an accident.
Reliability and Timeliness
Maclure's has been praised for its reliable and timely service. Many customers have reported that the taxis arrived on time, and the dispatchers were quick to answer the phone and provide accurate arrival times. However, there have been instances where the service was not reliable, such as when a driver failed to show up for a booking, causing stress and inconvenience for the customer.
Comparison to Other Services
Maclure's has been compared favorably to other taxi services, such as Yellow Cab, due to its friendly and polite drivers, reliable service, and pet-friendly policy. However, the service has also been criticized for its lack of professionalism and reliability, leading some customers to prefer ride-sharing services like Uber.
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