Fixed Right, or It's Free!
Welcome to Citadel Eyewear, your trusted optometry clinic serving the Greater Moncton area for over two decades. Our dedication to providing the highest standard of eye care has led us to expand our services and move to a new location in Dieppe in 2010. We are proud to be the only practice in Atlantic Canada that shares its space with ophthalmology, ensuring our patients receive the best comprehensive eye care possible.
At Citadel Eyewear, we strive to offer a customized and professional experience to each of our patients. Our team of optometrists and eyewear experts is dedicated to prioritizing your vision, comfort, and ocular health. Our services are designed to meet the diverse needs of our patients, from thorough eye examinations for adults and children as young as 6 months old to eye disease screenings and specialty eyeglasses.
Services
As a full-service optometry clinic, Citadel Eyewear offers a range of services to ensure the best eye care for our patients. Our services include:
- Thorough eye examination for adults and children as young as 6 months old
- Dilated Fundus exam
- Ocular emergencies
- Eye disease screening
- Diabetic retinopathy screening
- Contact lenses adjustment
- Myopia control
- Dry eye clinic
- Color testing (Ishiara's and D-15 saturated test)
- Specialty eyeglasses
- Lasik MD and TLC surgery co-management
- Ultra-large field retinal imaging (Optomap)
- Optical Coherence tomography (OCT scan)
- Visual fields testing
- Customized lenses (Visio-office)
Our team of optometrists is committed to providing the best eye care possible, and we utilize the latest technology to ensure accurate diagnoses and effective treatments. With our ultra-large field retinal imaging and Optical Coherence tomography, we can detect and monitor eye diseases with greater precision than ever before.
In addition to our comprehensive eye examinations, we offer a range of specialty services to meet the unique needs of our patients. Our dry eye clinic provides relief for those suffering from chronic dry eye, while our myopia control program helps slow the progression of nearsightedness in children. We also offer specialty eyeglasses for patients with specific visual needs, including sports eyewear and computer glasses.
At Citadel Eyewear, we are committed to providing the best eye care possible, and we are proud to offer co-management services for LASIK and other refractive surgery procedures. Our team will work with you to ensure a smooth transition to post-surgery care, providing the support and expertise you need for a successful outcome.
Make an Appointment
At Citadel Eyewear, we believe that everyone deserves the best eye care possible. That's why we make it easy to schedule an appointment with our team of optometrists. Whether you need a routine eye examination or have an eye emergency, we are here to help. Contact us today to schedule an appointment and experience the best in eye care.
Billing Issues and Disappointing Experience
The reviews highlight several instances where customers experienced issues with billing, customer service, and product quality. Author Marc Leblanc received a call 8 months after purchasing glasses to inform him that they had forgotten to charge an additional $89 on his bill. Another customer, Alice Cyr, had a poor experience, claiming that her frames were damaged and lenses were scratched within a month of purchase, with no communication from the store.
Positive Experience and Excellent Service
On the other hand, several customers had positive experiences at the store. Author Samuel Davidson praised the store's technology, service, and selection of frames, including a wide range of top-brand options. He appreciated the direct billing for insurance programs and excellent customer service. Joe Godbout also had a positive experience, recommending the store due to great communication, customer service, prices, and selection.
Lack of Warranty Options and Follow-up
A common complaint among customers was the lack of warranty options for lenses and frames. Another issue was the lack of follow-up from the store, as seen in Alice Cyr's experience, where she had to repeatedly contact the store to resolve the issue with her damaged and scratched frames.
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