Achieve your logistics goals faster with C.H. Robinson
At C.H. Robinson, we believe that logistics should be a competitive advantage, not a challenge. That's why we're dedicated to providing innovative supply chain solutions that help businesses like yours succeed in an ever-changing global market. With a global suite of services designed to meet the unique needs of each customer, we help companies reduce the need for multiple providers, streamline their operations, and take their nearshoring strategy to the next level.
Our Services
As a leading provider of logistics services, we offer a comprehensive range of solutions designed to meet the evolving needs of businesses across industries. From freight services to supply chain consulting, our experts work closely with customers to understand their unique challenges and develop tailored solutions that drive results. Our services include:
- Freight Services: Air Freight, Drop Trailer, Expedited Freight, Flatbed, Intermodal, Less than Container Load, Less than Truckload, Ocean Shipping, and Truckload Temperature Controlled
- Supply Chain & Logistics Services: Consolidation, Cross-Border, Customs Brokerage, Freight Brokerage Services, Managed Procurement Services (MPS), Managed Services, Project Logistics, Reverse Logistics, Supply Chain Consulting, and Warehousing
- Logistics Services by Region: Africa, Asia, Europe, Latin America, Middle East, North America, Oceania, and South Asia
- Carrier Services: Carrier Financial Services, Carrier Technology, and Carrier Support
- Technology: Navisphere, Navisphere Carrier, and Navisphere Mobile App
- Resources: Freight market insights, supply chain resources, case studies, events, guides, videos, webinars, and white papers
Our Commitment
At C.H. Robinson, we're committed to helping businesses like yours achieve their logistics goals faster. We believe that by combining our global TMS technology with a full suite of logistics managed services and supply chain consulting, we can help companies overcome even the most complex logistics challenges. Our corporate responsibility initiatives focus on diversity and inclusion, community, and corporate sustainability, ensuring that we're not only driving business results but also making a positive impact on the communities we serve.
Overall Experience
The overall experience with CH Robinson varies greatly depending on the customer. While some customers have had positive experiences, others have been extremely dissatisfied.
Friendly Reception and Good Service
Some customers have praised the company's reception and staff, describing them as "friendly" and "polite". The staff has been praised for being "always responsive" and "masters of their craft".
Poor Customer Service and Unresponsiveness
On the other hand, several customers have expressed extreme dissatisfaction with their experience. They have reported poor customer service, with unresponsive staff, missed appointments, and a lack of attention to detail. Some customers have even reported being left hanging for hours or days, waiting for responses to their inquiries.
Loading and Delivery Issues
Several customers have also reported issues with loading and delivery times. Some have reported waiting for extended periods of time, with no explanation or update from the company.
Summary of Negative Comments
The negative comments highlight poor customer service, unresponsiveness, and loading and delivery issues, with customers expressing frustration and disappointment with their experience.
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